User's Instructions

ManualsBrandsWSAUD ManualsElectronicsRechargeable Hearing Aid with Bluetooth LE

Table Of Contents

IMPORTANT SAFETY INFORMATION
- Read these pages carefully before you begin using your hearing aid.Hearing aids and batteries can be dangerous if swallowed or used improperly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact your local emergency number or hospital immediately.Take your hearing aids out when you are not using them. This will help to ventilate the ear canal and prevent ear infections.Contact your doctor or hearing care professional immediately if you suspect you may have an ear infection or an allergic reaction.Contact your hearing care professional if the hearing aid doesn't feel comfortable, or if it doesn't fit properly, causing irritation, redness or the like.Remove your hearing aids before showering, swimming or using a hair dryer.Do not wear your hearing aids when applying perfume, spray, gel, lotion or cream.Do not dry your hearing aid in a microwave oven – this will ruin it.Never use other people’s hearing aids and never allow others to use yours, as this could damage your hearing.Never use your hearing aids in environments where there may be explosive gases, such as in mines.Keep hearing aids, their parts, accessories and batteries away from children and mentally disabled people.Never try to open or repair the hearing aid yourself. Contact your hearing care professional if you need to have your hearing aid repaired.Your hearing aids contain radio communication technology. Always observe the environment in which you are using them. If any restrictions apply, you must take precautions to comply with these.Your device has been designed to comply with international electromagnetic compatibility standards. However, there is still the possibility that it may cause interference with other electrical equipment. If you experience interference, keep a distance to other electrical equipment.Please note that streaming sound to your hearing aids at a high volume can prevent you from hearing other important sounds such as alarms and traffic noise. In such situations make sure to keep the volume of the streamed sound at a suitable level. Your hearing aid is very powerful and it can play sounds that exceed a level of 132 dB. There may therefore be a risk of damaging your remaining hearing.Do not expose your hearing aids to extreme temperatures or high humidity, and dry them quickly if they get wet or if you perspire heavily.Do not use any kind of liquid or disinfectant to clean your hearing aid.Clean and inspect your hearing aid every day after use to check that it is not broken. If the hearing aid is damaged while you are wearing it and small fragments are left in your ear canal, seek medical attention. Never try to take out the fragments yourself.
  - Read these pages carefully before you begin using your hearing aid.Hearing aids and batteries can be dangerous if swallowed or used improperly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact your local emergency number or hospital immediately.Take your hearing aids out when you are not using them. This will help to ventilate the ear canal and prevent ear infections.Contact your doctor or hearing care professional immediately if you suspect you may have an ear infection or an allergic reaction.Contact your hearing care professional if the hearing aid doesn't feel comfortable, or if it doesn't fit properly, causing irritation, redness or the like.Remove your hearing aids before showering, swimming or using a hair dryer.Do not wear your hearing aids when applying perfume, spray, gel, lotion or cream.Do not dry your hearing aid in a microwave oven – this will ruin it.Never use other people’s hearing aids and never allow others to use yours, as this could damage your hearing.Never use your hearing aids in environments where there may be explosive gases, such as in mines.Keep hearing aids, their parts, accessories and batteries away from children and mentally disabled people.Never try to open or repair the hearing aid yourself. Contact your hearing care professional if you need to have your hearing aid repaired.Your hearing aids contain radio communication technology. Always observe the environment in which you are using them. If any restrictions apply, you must take precautions to comply with these.Your device has been designed to comply with international electromagnetic compatibility standards. However, there is still the possibility that it may cause interference with other electrical equipment. If you experience interference, keep a distance to other electrical equipment.Please note that streaming sound to your hearing aids at a high volume can prevent you from hearing other important sounds such as alarms and traffic noise. In such situations make sure to keep the volume of the streamed sound at a suitable level. Your hearing aid is very powerful and it can play sounds that exceed a level of 132 dB. There may therefore be a risk of damaging your remaining hearing.Do not expose your hearing aids to extreme temperatures or high humidity, and dry them quickly if they get wet or if you perspire heavily.Do not use any kind of liquid or disinfectant to clean your hearing aid.Clean and inspect your hearing aid every day after use to check that it is not broken. If the hearing aid is damaged while you are wearing it and small fragments are left in your ear canal, seek medical attention. Never try to take out the fragments yourself.
YOUR HEARING AID
- Welcome
CONDITIONS FOR USE
DAILY USE
- Turning the hearing aid on and off
  - You can turn the hearing aid on in two ways:1.Press and hold the push button for a few seconds. After another few seconds, the light indicator on the volume control will flash green and the hearing aid will play a sound signal to indicate that it is on, unless you have agreed with your hearing care professional to deactivate this function.2.Remove the hearing aid from the charger. It will turn on automatically after a few seconds. The light indicator on the volume control will flash green and the hearing aid will play a sound signal to indicate that the hearing aid is on.You can turn the hearing aid off in two ways:1.Place the hearing aid in the charger and the charging starts.2.Press and hold the push button for a few seconds. A final tone will sound and the light indicator on the volume control will flash red.
- Putting on and removing the hearing aid
  - Putting on the hearing aid1. Insert the ear-set in the ear while holding the lower part of the tube/earwire. Pulling the outer ear upwards and backwards at the same time can be helpful.2. Then place the hearing aid behind the ear. The hearing aid should rest comfortably on the ear, close to your head.Your hearing aid can be fitted using different types of ear-sets. See the separate ear-set manual for more information about your ear-set.
  - Removing the hearing aidStart by removing the hearing aid from behind the ear.Then take the ear-set carefully out of the ear canal while you hold the lower part of the tube/earwire.
CUSTOMIZATION
PAIRING WITH YOUR SMARTPHONE
- Connecting with your smartphone via BluetoothTo pair your hearing aid and smartphone you need to restart your hearing aid. Do as follows:1.Restart your hearing aid.2.Keep the hearing aid close to your phone and follow the instructions in the MOMENT app. The light indicator will flash green to indicate that the pairing is successful.3.The hearing aid and smartphone are now ready for use.NOTEYour hearing aid is only in pairing mode for three minutes after you restart it. You might need to restart it again if you do not pair it in time.How to connect the hearing aid to the appWhen you have paired your hearing aid with your smartphone (in the settings menu), open the MOMENT app and it automatically connects to the hearing aid.How to turn off the Bluetooth connectionGo to the More menu in the MOMENT app and select “Hearing aid Bluetooth” to turn off the Bluetooth connection. Bluetooth will reconnect once the hearing aid has been restarted.
CLEANING
ACCESSORIES
- You can use a variety of accessories with your hearing aid. Ask your hearing care professional if you could benefit from using these accessories.NameUseRC-DEXremote controlTV-DEXfor listening to TV and audioPHONE-DEX 2*for easy landline useFM+DEXfor streaming audio and FM signalsCOM-DEXfor wireless connection to mobile phones and other devices via BluetoothCOM-DEX Remote Micfor helping hearing aid users hear speech in difficult listening situationsTV PLAYfor direct TV streamingWPT202charger for the MBR3D hearing aidWPC201CHARGE n CLEAN charger for the MBR3D hearing aidMOMENT APPfor using your smartphone to control your hearing aids*Available in some countries only.
  - You can use a variety of accessories with your hearing aid. Ask your hearing care professional if you could benefit from using these accessories.NameUseRC-DEXremote controlTV-DEXfor listening to TV and audioPHONE-DEX 2*for easy landline useFM+DEXfor streaming audio and FM signalsCOM-DEXfor wireless connection to mobile phones and other devices via BluetoothCOM-DEX Remote Micfor helping hearing aid users hear speech in difficult listening situationsTV PLAYfor direct TV streamingWPT202charger for the MBR3D hearing aidWPC201CHARGE n CLEAN charger for the MBR3D hearing aidMOMENT APPfor using your smartphone to control your hearing aids*Available in some countries only.
TROUBLESHOOTING
- These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional.ProblemPossible causeSolutionThe hearing aid is completely silentIt is not turned onTurn the hearing aid on by pressing the push button or placing the hearing aid in the charger for 10 sec. before taking it outThe hearing aid is not chargedCharge the hearing aid in the chargerThe hearing aid is completely silent although charged and turned onThe wax guard is blocked with ear wax.Remove the ear-tip from the earwire/tube. If ear wax has accumulated in the wax guard, change the wax guard. For further information, see the ear-set manual. You can also contact your hearing care professional for adviceThe hearing aid volume is not powerful enoughYour ear is blocked by earwaxContact your doctorThe wax guard is blocked with ear wax.Remove the ear-tip from the earwire/tube. If ear wax has accumulated in the wax guard, change the wax guard. For further information, see the ear-set manual. You can also contact your hearing care professional for adviceYour hearing may have changedContact your hearing care professional/Contact your doctorThe hearing aid whistles continuouslyYour ear is blocked by earwaxContact your doctorThe ear-set is not placed correctlySee "Putting on and removing the hearing aid"Your two hearing aids are not working in synchronyThe connection between the hearing aids is lostTurn them off and on againThe two hearing aids do not respond with a corresponding change in volume or program to the accessoryThe accessory is used beyond the transmission rangeMove the accessory closer to the hearing aidsStrong electromagnetic interferenceMove away from known source of electromagnetic interferenceThe accessory and the hearing aids are not matchedCheck with your hearing care professional to make sure the accessory is matched with the hearing aidsNOTEThis information covers only the hearing aid. See the "Ear-sets for Widex hearing aids" user manual for information specific to your ear-set. If the problems persist, contact your hearing care professional for assistance.
  - These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional.ProblemPossible causeSolutionThe hearing aid is completely silentIt is not turned onTurn the hearing aid on by pressing the push button or placing the hearing aid in the charger for 10 sec. before taking it outThe hearing aid is not chargedCharge the hearing aid in the chargerThe hearing aid is completely silent although charged and turned onThe wax guard is blocked with ear wax.Remove the ear-tip from the earwire/tube. If ear wax has accumulated in the wax guard, change the wax guard. For further information, see the ear-set manual. You can also contact your hearing care professional for adviceThe hearing aid volume is not powerful enoughYour ear is blocked by earwaxContact your doctorThe wax guard is blocked with ear wax.Remove the ear-tip from the earwire/tube. If ear wax has accumulated in the wax guard, change the wax guard. For further information, see the ear-set manual. You can also contact your hearing care professional for adviceYour hearing may have changedContact your hearing care professional/Contact your doctorThe hearing aid whistles continuouslyYour ear is blocked by earwaxContact your doctorThe ear-set is not placed correctlySee "Putting on and removing the hearing aid"Your two hearing aids are not working in synchronyThe connection between the hearing aids is lostTurn them off and on againThe two hearing aids do not respond with a corresponding change in volume or program to the accessoryThe accessory is used beyond the transmission rangeMove the accessory closer to the hearing aidsStrong electromagnetic interferenceMove away from known source of electromagnetic interferenceThe accessory and the hearing aids are not matchedCheck with your hearing care professional to make sure the accessory is matched with the hearing aidsNOTEThis information covers only the hearing aid. See the "Ear-sets for Widex hearing aids" user manual for information specific to your ear-set. If the problems persist, contact your hearing care professional for assistance.
TRAVELLING ON AN AIRPLANE
- The hearing aid and the charger are allowed in both hand luggage and checked luggage.You need to turn off the Bluetooth connection on the hearing aid by using the app. There is no risk of transmitting from the hearing aid's 2.4 GHz radio transmitter as long as the hearing aid is not connected to the mobile phone.
  - The hearing aid and the charger are allowed in both hand luggage and checked luggage.You need to turn off the Bluetooth connection on the hearing aid by using the app. There is no risk of transmitting from the hearing aid's 2.4 GHz radio transmitter as long as the hearing aid is not connected to the mobile phone.
REGULATORY INFORMATION
- FCC and ISED statements
- EU directives
  - Directive 2014/53/EU
  - Information regarding disposal
SYMBOLS
- Symbols commonly used by WSAUD A/S in medical device labelling (labels/IFU/etc.)SymbolTitle/DescriptionManufacturerThe product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated.Catalogue numberThe product’s catalogue (item) number.Consult instructions for useThe user instructions contain important cautionary information (warnings/precautions) and must be read before using the product.Warning Text marked with a warning symbol must be read before using the product.WEEE mark“Not for general waste”. When a product is to be discarded, it must be sent to a designated collection point for recycling and recovering to prevent the risk of harm to the environment or human health as a result of the presence of hazardous substances.CE mark The product is in conformity with the requirements set out in European CE marking directives.RCM markThe product complies with electrical safety, EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand markets.Power on/offTo indicate connection to or disconnection from the power source.Medical deviceIndication that the device is a medical device.
  - Symbols commonly used by WSAUD A/S in medical device labelling (labels/IFU/etc.)SymbolTitle/DescriptionManufacturerThe product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated.Catalogue numberThe product’s catalogue (item) number.Consult instructions for useThe user instructions contain important cautionary information (warnings/precautions) and must be read before using the product.Warning Text marked with a warning symbol must be read before using the product.WEEE mark“Not for general waste”. When a product is to be discarded, it must be sent to a designated collection point for recycling and recovering to prevent the risk of harm to the environment or human health as a result of the presence of hazardous substances.CE mark The product is in conformity with the requirements set out in European CE marking directives.RCM markThe product complies with electrical safety, EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand markets.Power on/offTo indicate connection to or disconnection from the power source.Medical deviceIndication that the device is a medical device.

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