User's Manual

8-4
Message Meaning – Action Required
Transmission Failed
To Retry, Move Closer
And Press Enter
The terminal has tried 10 times to get its message
through to the Access Point with no success. Could be
result of bad radio in base or terminal. Could be the
operator has gone out of range of the base- if so, move
closer and press any key.
No Firmware Detected
1 – Download Firmware
0 – Power off Terminal
Press 0 or 1 now_
The firmware has somehow been wiped out – probably
from an interrupted firmware download. Press 1 to
Download Firmware or press 0 to power off the
terminal.
Server Re-initialized. Cycle
Power and Sign In .
The Server was rebooted. You must cycle power and
start the DEVICE SIGN IN again.
Cannot Communicate with
Pick Processor
The Terminal cannot communicate with the radio's Pick
processor. Cycle power. If message persists, call for
RMA.
Radio not Responding
The terminal's radio is not responding, Call for an RMA.
Troubleshooting specific problems
My response time is poor...
•
First, do Site Test 50 feet from the Access Point. If it's not 90+%,
the Radio in the Terminal or the Point is the problem.
• Second, run the 802 Test Program. If it runs fast, your program
that is slow.
• If you have good response time everywhere but on the outer fringe
area, you may need to add another Access Point.
• If using the Active X program with XP, be sure "connection
pooling" is disabled.
I'm not getting the distance I need...
To maximize range, the Access Points should be located:
1. At the center of the area of intended coverage, and
2. As high as possible - mounted on the ceiling of a room with the
antenna pointing downward works the best. Sometimes just raising
the Access Point to 12 feet will dramatically increase the distance,
especially in warehouses or grocery stores with tall shelving.
Access Points mounted on the wall with the antenna parallel to the
floor is the worst position.
To accurately determine the hardware required to cover a particular
area, you should use Signal Strength shown by pressing the Status Key
on the RF Terminal.