User guide

18
Take a WorldGate Tour
• Click on “Setup/Help” on the navigation bar or click the Help button on the keyboard.
• Click on “Tour”.
Troubleshooting
For more solutions, go to the online FAQ section. Click “Setup/Help” on the Navigation Bar.
The Back button on the tool bar doesn’t take you to the previous WorldGate screen:
Select Home, then select the page you want.
You can’t access other web sites from the page you are viewing:
1. If you reached the page via Channel Hyperlinking from the TV, you won’t be able to navigate to other
sites. Connect to WorldGate by clicking WG/TV on the keyboard.
2. If you are connected to WorldGate, select Go on the tool bar across the top of the screen. Enter the web
address (URL) of the page you want to visit.
When you type in an entry box or an e-mail message, the information is garbled:
You are probably typing too fast for WorldGate to keep up!!! Try entering the information more slowly.
When you click in a page or try to perform an action, nothing happens:
The signal from the keyboard to the cable box may be blocked. Make sure you are within 16 feet of the TV and
cable box and that nothing is in the way.
Note: Some web pages load slowly. Check for the progress bar in the upper left corner to determine if a page is
loading.
You get a “Sorry, try again later” message when trying to connect to WorldGate.
Wait until the cable channel you were watching comes back on. Then press the WG/TV button on the keyboard.
If you can’t connect after several tries, contact Customer Service at 903-457-2800 during regular office hours.
Your account name doesn’t appear on log in.
If you are the primary user, exit WorldGate then connect again by pressing the WG/TV button on the
keyboard. If your name still doesn’t display, call Customer Service at 903-457-2800 during regular office hours.
The primary user can create accounts (see “To add new user names” on page 15) for other users.
I can’t find instructions for using the chat rooms on the Help page.
Chat help is embedded in the Chat page.
• Click on “Chat” on the Navigation Bar.
• Log in, if necessary.
• Click on “WorldGate”
• Click “Need Help”