User manual

MC1000 - NTP Time Reference System - User Manual - Version 2.022
A - Troubleshooting
Problem Possible Cause Solution
Time synchronisation
error
Antenna not
synchronised
Check sync LEDs (see
section 2.2.3)
Check sync status screen
(see section 1.4)
Refer to antenna user
guide
Cabling fault Check sync LEDs (see
section 2.2.3)
Refer to antenna user
guide (and section 2.2.2)
Link LED not
illuminated
No connection to
network
Check connection to
network switch/hub
Check CAT5 patch cable
integrity
Not responding to
NTP requests
No connection to
network
Check connection to
network switch/hub
Check CAT5 patch cable
integrity
Linux not running Check network status
screen (see section 1.4)
MC1000 time not set Refer to Time
synchronisation error
section above
If not using an antenna
system, manually set
local time and date (see
section 6)
Unable to access
MC1000 web page
No connection to
network
Check connection to
network switch/hub
Check CAT5 patch cable
integrity
Linux not running Check network status
screen (see section 1.4)
HTTP access
disabled
Enable HTTP access (see
section 5.1.3)
PC on different
subnet to MC1000
Contact network
administrator
Unable to access
MC1000 via Telnet
No connection to
network
Check connection to
network switch/hub
Check CAT5 patch cable
integrity
Linux not running Check network status
screen (see section 1.4)
Telnet access
disabled
Enable Telnet access (see
section 5.1.3)
PC on different
subnet to MC1000
Contact network
administrator
Table A.1 - Troubleshooting guide