Instruction manual

12
FAULT OR BREAKDOWN
6 720 806 549 (2013/02)
6 FAULT OR BREAKDOWN
This boiler is supported in the UK and Eire by Worcester, Bosch
Group.
Specialist Service Engineers are available to attend a
breakdown occurring on this boiler.
• No charge will be made for parts and/or labour providing:
A boiler fault is found and the boiler is within the guarantee
period. Reasonable evidence of this must be supplied on
request. i.e. the Benchmark Checklist.
• A call-out charge will be made where:
– The boiler is outside the guarantee period.
– Evidence cannot be provided that the first year service
inspection has been carried out (i.e. an entry in the
Benchmark Checklist).
– Our Field Service Engineer finds no fault with the boiler.
– The cause of breakdown is misuse or with other parts of
your plumbing/heating system, or with equipment not
supplied by Worcester, Bosch Group.
TECHNICAL SUPPORT
In the event of a boiler fault or breakdown please contact
Worcester, Bosch Group appointments team on 0844 892
3000.
Your advisor will arrange for an engineer to call with the
minimum of delay; under normal circumstances this will be
from 1 - 3 working days (excluding weekends and bank
holidays) for priority breakdown situations (no hot water and/
or heating).
CAUTION: Risk of damage to the boiler.
▶ Do not operate the boiler if the flue
terminal is obstructed or damaged in any
way.
Invoices for attendance and repair work
carried out on this boiler by any third party will
not be accepted.
No boiler fault is found on over 30% of all
service calls.
In the case of a suspected fault, refer to the
fault finding section of this guide.