Operating instructions

10
CALL OUT CHARGES
All of Worcesters’ field service engineers are factory trained.
If you request a visit from an engineer and your boiler has
been installed within the last 24 months, no charge will be made
for parts and/or labour providing:
 The appliance was commissioned correctly on installation and
a completed Guarantee Registration card returned to
Worcester.
 An appliance fault is found and the appliance has been
installed within the past 24 months, provided that the first
annual service has been carried out on a boiler which is more
than 12 months old. Reasonable evidence of this must
be supplied on request.
A call-out charge will be made where:
 The appliance has been installed for over 24 months
 The appliance has been installed for more than 1 year but less
than 2 years and has not had a first annual service by an
approved company.
OR
 Our Field Service Engineer finds no fault with the appliance
(see note).
OR
 The cause of breakdown is misuse or with other parts of your
plumbing/heating system, or with equipment not supplied by
Worcester.
NOTE: Invoices for attendance and/or repair work carried out
on your Worcester Danesmoor boiler by any third party will not be
accepted.