User's Manual

220
TROUBLESHOOTING
MULTIROOM TROUBLESHOOTING GUIDE
SYMPTOM CAUSE SOLUTION
POWER
AVR21EN does not
power up
WPS21 does not
power up
AVH21 does not
power up
Keypads do not
power up
• No AC Power
• No AC power
• No AC power
• No DC power
• Make certain that the AC power cord is
plugged into a live outlet
• Check to see whether the outlet is switch-
controlled
• Make certain that the AC power cord is
plugged into a live outlet
• Check to see whether the outlet is switch-
controlled
• Check connections to WPS21
• Check connections to WPS21
CONTROL
Keypad does not
control AVR21EN
Keypad does not
control sources
KP21R Remote
does not control
sources
• No/wrong connection to
AVH21 Hub
• No/wrong connection of IR
emitters
• No/wrong IR codes
configured in Remote Control
Setup
• Keypad connection
• IR sensor
• Check keypad connection to proper AVH21
‘KP’ terminal
• Confirm AVH21 connection to AVR21EN.
• Confirm keypad DIP switch setting
• Confirm IR emitters are connected to proper
IR control out jacks
• Confirm placement of emitters over IR eye
on source components
• Check for proper source IR code
configuration in AVR21EN Remote Control
Setup
• Check keypad connections as described
above.
• Check external IR sensor connections to
keypad (if used).
• Be sure IR sensor is not flooded by sunlight
or other light source.
• Confirm source IR code configuration in
AVR21EN Remote Control Setup
• Confirm remote code programming
AUDIO
No audio from
source
No audio in zone
No audio in
expanded zones
• Source connection
• Source power
• Source configuration
• Zone settings
• Keypad connection
• Speaker connections
• AVH21 Hub connections
• Confirm source is connected to proper input
on AVR21EN.
• Confirm source power is in sync with system
• Check input configuration in Sources Setup
• Check zone power/volume/mute
• Check keypad connection to AVH21. (Audio
is distributed via CAT5Ee to zones)
• Check speaker connections to keypad.
• Confirm CAT5Ee connections between