User guide

PC Moderator ™ Installation and User Guide 27
Copyright © 2006, Woog Laboratories, Inc. All rights reserved
Troubleshooting
The following is a list of common problems and possible solutions. For more information
and the latest troubleshooting hints, please visit our web site at www.pcmoderator.com.
Problem Answer
PC Moderator cannot plug into the PC or the
cover will not fully slide over the base due to
mechanical interference.
Refer to the product web site at www.pcmoderator.com and
click on “Support” for technical help. Please be prepared to
report the computer manufacturer and model number.
The computer displays only a dim purple
screen on power up.
Device may have locked up. Unplug (critical) the computer
from AC power, wait 5 minutes, plug in and power up again.
Keyboard and/or mouse is locked up after
installation or removal of the PC Moderator.
Make sure that the computer was unplugged or disconnected
from AC power (not just turned off) during installation or
removal of the PC Moderator.
Nothing appears on the display when the
computer is first powered.
1) Check that the VGA display cable is properly connected to
the cable exiting the PC Moderator.
2) Check that the long keyboard plug is completely plugged
into the PS/2 keyboard port of the PC.
3) Check that the PC Moderator is properly secured to the
VGA port of the computer (or the DVI/VGA adapter).
4) Make sure the computer and display are properly powered.
5) Make sure that a screen saver has not timed out.
Nothing appears on the display when the
computer has been left unattended for some
period of time. Pressing a key does not restore
the login prompt.
The monitor may have been placed in standby or powered off
by the computer. Screen savers or power saving features of the
computer automatically shut down “Energy Star” monitors.
Move the mouse and see if the screen returns. You may need
to press the power button on the computer to return the
computer from standby.
When attempting to run Setup, nothing happens
when pressing <Scroll Lock> two times
May be pressing keys too fast or too slow. Try slowing down
to 1 time per second or alternatively speeding it up.
When attempting to run Setup, many
application windows open up and the PC beeps
Winpad or Notepad text editor application was not running or
was not the active window when Setup was activated. Press
<Scroll Lock> to abort setup, close the errant applications,
open/select the text editor and try again. Make sure that no
pop up applications such AIM or virus scanners are running.
The PC Moderator powers up with the display
on after displaying a few colored screens.
1) The PC Moderator is not set up or has been completely
reset
2) The blue Setup override jumper may be pulled off.
The PC Moderator does not keep time or
properly provide time limits after powering
down the computer.
The CR2032 Lithium battery may have run down and must be
replaced. It should last at least 1 year with normal use. It may
last years on PCs with constant keyboard power.
The Setup and/or parent passwords no longer
work (or my children have discovered the
Setup password and made changes).
If the passwords have been changed or forgotten, refer to the
manual section entitled “If You Forget the Setup Password” to
change the password.
My child has damaged the PC Moderator and it
no longer works or will not lock.
Return the PC Moderator for out of warranty service. We
suggest you make you child pay for the repairs/upgrade.
Check www.pcmoderator.com for return information.
Computer only uses a USB style keyboard. Order the USB adapter upgrade kit. Check
www.pcmoderator.com for more info.
Once the PC Moderator times out, the child
cannot see the display to shut down the
computer and asks for bonus time to do so.
Parent should shut down computer and encourage the child to
shut down properly during last 1 minute when the keyboard
has been shut off. Press the “Esc” key, then computer
keyboard’s power or standby key or power button on the case.