User Manual

2.4G_433M-V6.1
8
Frequently ask question
Question: Press the key, the red laser appear and then goes out, but there is
no bar code display in the input box?
Answer:
1. The USB receiver has not plugged into the computer USB port, please
make sure that the USB receiver has been fully plugged into the USB port.
2. The USB port of the computer is out of condition, please plugged the USB
receiver into the USB port of another computer to test
3. The USB receiver is not matched with scanner yet, or the scanner is set to
“storage mode” or “USB Virtual COM”, please unplugged the USB receiver
and plugged it again, then scan the following barcode in turn, “Restore
defaults”, “Match”, “Instant upload mode”, “USB_HID”,
4. The cursor is not in the input text box, please make sure the cursor is in the
input box where you want to upload the barcode.
5. If the USB receiver indicator goes out or flasher, it indicates that the
receiver is broken.
Question: Press the button, the scanner is not laser?
Answer:
1. The battery less than 20%. The scanner enters the low battery protection
mode. Please charge the scanner at least for 30 minutes before using.
2. The laser engine is damaged and needs to be replaced.
Question: Read the barcode, the barcode data will be lost?
Answer: Slow down the HID speed of the scanner.
Question: Barcode characters is wrong?
Answer:
1.Set the scanner keyboard nations with using the keyboard.
2.Set more slow HID speed（in Mac）