User's Manual

Troubleshooting
PROBLEM POSSIBLE SOLUTION
Cannot complete
Wi-Fi network set up
» Make sure the speaker has power and is charged.
» Make sure you are connecting to the right network.
» If using a dual band wireless router, be sure to use the
2.4G frequency.
» Be sure to enable Wi-Fi on your mobile device.
» Test your internet connection by loading/reloading a web
page. If you cannot load the page, you may need to
restart your router.
» Use an alternate connection method (pg.12)
» Uninstall then reinstall the app, power the speaker OFF,
then ON, and restart setup.
Intermittent audio/audio
doesn’t play
» Make sure the volume on the speaker of your device is
not too low.
» Interference may be interrupting the Wi-Fi connection
(possible sources could be microwaves, cell phone
signals, etc.). Move the system to another location to test.
» Stop other applications that may be streaming media from
the internet.
» System may have a weak Wi-Fi connection. Move system
closer to your router.
Aux In won’t play » Make sure the audio cable is rmly connected to the audio
ports of both devices.
» Make sure the volume of the speaker or your device is not
too low.
» If the speaker doesn’t automatically change to Aux In after
inserting the audio cable, press the Source button to
select Aux In.
White noise
» Turn the speaker off and restart.
Speaker still will not
function properly
» Hold down the WPS button for 10 seconds to restore
factory settings.
ISWF776-1519-01-IB - 042616.indd 21 4/26/2016 1:27:30 PM