User manual

Warranty
Version 1.5 70
16 Warranty
16.1 General
WolfVision guarantees their products to be free from defective ma-
terials and faulty workmanship for a period of 36 months from the
date of dispatch (date of invoice) for units shipped after the 1st of
January 2005 or later (24 months for Visualizers shipped before
2005 and used units).
From July 1st, 2010 WolfVision also offers their end customers the
possibility to extend their standard warranty of 36 months for an-
other 24 months by registering their new product within three
months from the effective purchase date (sale dealer to end cus-
tomer) under www.wolfvision.com/registration.
If, during this period of standard or extended guarantee, the prod-
uct should fails due to defective materials or faulty workmanship,
all defective parts/components will either be replaced or repaired.
WolfVision will account for all spare parts and labour. In such a
case all products have to be labelled with a WolfVision "Return-
Merchandise-Authorisation Number" and sent to a WolfVision Ser-
vice Centre. Shipments without RMA number will not be accepted.
Therefore, prior to any return shipment, a WolfVision Service Cen-
tre has to be contacted to obtain a RMA number and to clarify the
shipping method and shipping address.
Replaced parts are WolfVision's property. This guarantee does not
include claims for nullification of the sale, depreciation (reduction of
the value) or claim damages.
16.2 Dead on arrival (DOA)
If the product fails immediately after arrival due to defective materi-
als or faulty workmanship, it will be exchanged for a new model by
WolfVision as soon as possible. This is not valid for damages
caused by disregard of the user manual. In all other cases
WolfVision will decide whether the faulty product will be replaced or
repaired.
16.3 Not covered by warranty
• Damages inflicted locally e.g. installation errors, fire, lightning
strikes etc.
• Units where the serial number is missing or was manipulated.
• Damages due to disregard of the user manual, e.g. connecting
the unit with the incorrect mains voltage or for damages caused
by careless handling or improper use.
• Defects resulting from repairs, adaptations or adjustments which
have been made to the unit without WolfVision's prior consent.
• Old or worn-out parts e.g. bulbs, broken parts made of glass or
scratched mirrors.
• Damages incurred by the system into which the unit has been
integrated.
• Damages during transport due to improper packaging (the origi-
nal packaging should be kept or can be ordered from WolfVision
on loan).