User manual

60
Service and Maintenance
24-Month Premium Service and Maintenance
WMF Service Center
Have a question on the operation or function of your WMF 1000 pro? Call us on our WMF Service
Hotline. Or send us an e-mail. The WMF Service Center is the first point of contact, along with your
specialist dealer.
In Germany: In Austria
Telephone: [phone] t
(6 cents per call in Germany)
Service-WMF [e-mail]
Telephone: [phone]t
Email: servicecenter-WMF [e-mail]
We will pick up your coffee machine at your place, and repair it at the WMF Service Center.
The machine will be sent back to you within 5 working days.
For warranty claims, this premium service is completely free of charge for two years.
Procedure
The machine will be collected during the next working day. t
You can advise the WMF Service Center of the time and place for the machine to be collected.t
Prepare your WMF 1000 pro for shipping, packed in the original carton, and have it ready for t
pick-up. Machines that are not in the original packaging cannot be taken for service
Important! The completed service ticket and a copy of the proof of purchase should be available. t
Service/Maintenance/Repair at the WMF Service Center
This procedure applies only within Germany and Austria.
Coffee machine is inspected upon receipt
>
>
If not covered under warranty, or if the warranty period has expired, you will receive a cost
estimate
Repair in our Service Center within 5 business days from receipt of the coffee machine and
>
approval of the cost estimate
After repair, your WMF 1000 pro will be returned to you immediately by package carrier
>
Name and address of the Warrantor:
In Germany: In Austria
WMF Württembergische Metallwarenfabrik
Aktiengesellschaft
Eberhardstraße
73309 Geislingen/Steige
WMF Österreich GmbH
Etrichgasse 1
6020 Innsbruck
Warranty claims should be submitted to the above address.
This procedure applies only within
Germany and Austria.
Service ticket
see page 61
Warranty conditions
see page 59