User manual

The PenExplorer

Troubleshooting

This troubleshooter deals with some potential Pen-PC

connectivity issues.

Issues:

1. The Pen says that it is connected to the PC but the

PenExplorer window hasn’t opened on screen and I

can’t see the icon in the taskbar.

2. I receive the “Error connecting to PC” message on

the Pen but I have followed all the tips and the

PenExplorer should be working correctly.

Solutions:

Try the following options, in this order:

1. Disconnect the USB cable from the Pen. Restart the

Pen, connect the USB cable and try to re-establish

communications (select Connect to PC from the Pen

Main Menu).

2. On the Pen: Disconnect the USB cable from the Pen

and restart the Pen.

On the PC:

a. Press the Ctrl-Alt-Delete buttons at the same

time to open the Windows Task Manager.

b. Go to the Processes tab and highlight

PenService.exe in the Image Name list.