User's Manual

–Thebrightnesslevelofthescreenisappropriatelyset.
Ifapower-onpasswordisset,pressanykeytodisplaythepromptforthepower-onpasswordand
thentypethecorrectpasswordandpressEnter.
Iftheseitemsarecorrectlyset,andthescreenremainsblank,havethecomputerserviced.
•Problem:WhenIturnonthecomputer,onlyawhitecursorisdisplayedonablankscreen.
Solution:Ifyouhavemodifiedapartitiononyoursolid-statedrivebyusingpartitionsoftware,information
aboutthatpartition,orthemasterbootrecordmighthavebeendestroyed.
Dothefollowingtotrytosolvetheproblem:
1.Turnoffthecomputer,andthenturnitonagain.
2.Ifyoustillseeonlythecursoronthescreen,dothefollowing:
–Ifyouhaveusedpartitionsoftware,examinethepartitiononthesolid-statedrivebyusingthe
software,andrecoverthepartitionifrequired.
–Usetherecoverysolutionstorestorethesystemtothefactorydefaultstate.
Iftheproblempersists,havethecomputerserviced.
•Problem:Myscreengoesblankwhilethecomputerison.
Solution:Yourscreensaverorpowermanagementmighthavebeenenabled.Dooneofthefollowing:
–TouchtheTrackPointpointingdeviceorthetrackpad,orpressakeytoexitthescreensaver.
–Pressthepowerbuttontoresumethecomputerfromsleeporhibernationmode.
Externalmonitorproblems
•Problem:Theexternalmonitorisblank.
Solution:Tobringuptheimage,pressthedisplay-modeswitchingkeyandselectthedesired
monitor.Iftheproblempersists,dothefollowing:
1.Connecttheexternalmonitortoanothercomputertomakesurethatitworks.
2.Reconnecttheexternalmonitortoyourcomputer.
3.Refertothemanualshippedwiththeexternalmonitortochecktheresolutionsandrefreshratesthat
aresupported.
–Iftheexternalmonitorsupportsthesameresolutionasthecomputerdisplayorahigherresolution,
viewoutputontheexternalmonitororonboththeexternalmonitorandthecomputerdisplay.
–Iftheexternalmonitorsupportsalowerresolutionthanthecomputerdisplay,viewoutputonthe
externalmonitoronly.(Ifyouviewoutputonboththecomputerdisplayandtheexternalmonitor,
theexternalmonitorscreenwillbeblankordistorted.)
•Problem:Youcannotsetahigherresolutionthanthepresentoneonyourexternalmonitor.
Solution:Makesurethatthemonitorinformationiscorrect.Dothefollowing:
1.Right-clickonthedesktopanddothefollowing:
–ForWindows7:ClickScreenresolution.
–ForWindows10:ClickDisplaysettings.Showthedisplayedwindowinfullscreen.Thenclick
Advanceddisplaysettings.
2.Clicktheiconforthedesiredmonitor(theMonitor-2iconisfortheexternalmonitor).
3.Dothefollowing:
–ForWindows7:ClickAdvancedsettings.
Chapter8.Troubleshootingcomputerproblems101