User Manual

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Appendix A: Troubleshooting
Common Problems and Solutions
This chapter provides solutions to problems that may occur during the installation and
operation of the WLAN 802.11a+b+g Cardbus. Read the descriptions below to solve
your problems.
1. My computer does not recognize the Cardbus.
• Make sure the Cardbus is properly inserted into the CardBus slot. Note that the
Cardbus can be inserted either way, but is correctly only when it is inserted so that the
“Instant Wireless” logo on the front of the Cardbus cannot be seen. If in doubt, try
inserting the Cardbus both ways. The Cardbus will slide in further when it is correct.
2. The Cardbus does not work properly.
• Reinsert the Cardbus into your notebook’s CardBus slot. A beep should be heard if
the Cardbus is properly inserted.
• For non-Windows environments, make sure that a CARDBUS card service driver is
installed on your PC.
• Open the Control Panel and click the PC Card. Check whether it has a Cardbus in
one of the sockets or not. If you find the Cardbus in one of the sockets, it means
that the Cardbus has been detected properly. If you see a yellow question mark, the
resources are in conflict.
• Right-click My Computer and select Properties. Select Device Manager and click
the Network Adapter. You will find the WLAN 802.11a+b+g Cardbus if it is
installed successfully. If you see the yellow exclamation mark, the resources are in
conflict. Click Cardbus and then click Cardbus service. You will see the status of
the Cardbus. If there is a yellow question mark please check the following:
• Make sure that your notebook has a free IRQ.
• Make sure that you have inserted the right Cardbus and installed the proper driver.
If the Cardbus does not function after attempting the above steps, remove the
Cardbus and do the following:
• Uninstall the driver software from your PC.
• Restart your PC and repeat the hardware and software installation as specified in this
User Guide.