User's Manual

111
FREQUENTLY ASKED QUESTIONS
Check the HD output resolutions and deselect those not supported by your TV. For 1080p programs, some TVs do not
support the 24 frame-per-second rate DIRECTV provides. Press the RES button on your Receiver’s front panel to change the
resolution to one your TV supports.
Q: Why doesn’t my remote work?
Possible Causes:
Weak batteries are the most common problem.
Trying to operate equipment other than your DIRECTV Receiver.
Remote sensor on the Receiver could be blocked.
Solution:
For the DIRECTV Universal Remote Control (RC65 and earlier models):
Check that nothing is between the Remote Control and the remote sensor.
Make sure the Remote is in DIRECTV mode. Slide the MODE switch on the Remote to the DIRECTV position so the Remote will
control the DIRECTV
®
Receiver.
If you are trying to operate a device other than the DIRECTV DVR
that you have programmed the Remote to control, make sure you
first slide the MODE switch to the mode that is programmed for that
device (AV1 or AV2). The indicator light for the component you’re
trying to control should light up when you press a valid key for that
component. If it doesn’t, make sure the MODE switch is in the correct
position.
For All Remote Controls:
Check the batteries in the Remote. They may be weak, dead or installed incorrectly. Try replacing batteries.
If you’re entering a channel number that is less than four digits long, the Receiver might wait two seconds before tuning to
POWER
OPEN
GUIDE MENU REC
SELECT
ACTIVE INFO RES
480i 480p 720p 1080i
RESET
Remote Sensor
Remote Battery Compartment
CHAPTER 8 - TROUBLESHOOTING & FAQS