User's Manual

107
TROUBLESHOOTING TIPS
SYSTEM SOFTWARE UPDATES
DIRECTV sends system automatic software updates to your
Receiver to improve performance and upgrade features and
functions. The Receiver will give you the option to download
software “now” or “later.” Software downloads take just a few
minutes and should be allowed to proceed when possible. When
a download is in progress, your system will temporarily become
unavailable. After the download, the Receiver may reset itself,
after which, you can resume using your DIRECTV system.
ONSCREEN MESSAGES
On occassion, you may see an onscreen message similar to that
pictured at right. The top line of text provides a brief description of
the message purpose, while the second line provides instructions.
Most onscreen messages contain an error code in parentheses.
Go to directv.com/troubleshooting and select the corresponding
onscreen error message for solutions.
The sample message at the right displays when you try to view
to view a channel that is not in your programming package. In
this case, you must, call Customer Service at 1.800.531.5000 and
mention the error code number when prompted.
CHAPTER 8 - TROUBLESHOOTING & FAQS