Full Product Manual

WiseLift
15
Your lift chair may require occasional troubleshooting. The following troubleshooting tips and
FAQs should summarize what you need to know about your lift chair. If at any time you do not
feel comfortable performing the troubleshooting steps listed in this manual, contact a WiseLift
representative at 1-877-782-2010. Please have the model number, and nature of the problem
when calling.
FREQUENTLY ASKED QUESTIONS
What if my lift chair does not operate at all?
• Ensure the external transformer is plugged into a properly wired electrical outlet.
• Check the circuit breaker box connected to the electrical outlet to ensure the outlet is
receiving power.
• Ensure that all cables are connected properly.
• Remove and refresh the two 9 volt batteries from the power transformer box.
What if my remote is not responding when I press a button?
• It is important that you Press AND Hold the desired button in order for the chair to
respond. This is a safety feature that has been implemented so the chair does not
accidentally move when the remote is “bumped”.
• Contact a WiseLift representative at 1-877-782-2010 for further assistance.
What if my lift chair stops during a lifting cycle?
• Your lift chair is equipped with an internal thermal shutoff switch located inside the
external transformer that prevents the motor control box from overheating. If the thermal
shutoff activates, allow the lift chair to remain in a stationary position for 10 minutes
to allow the motor to cool, then resume normal operation. If you notice the motors
overheating frequently, contact a WiseLift representative at 1-877-782-2010.
• There may have been a power failure and/or there are no batteries in the external
transformer or the batteries have no charge. Always make sure there are fresh 9V
batteries in the external transformer.
• Check the circuit breaker box connected to the electrical outlet to ensure the outlet is
receiving power.
What if the heat and massage options on my lift chair do not function?
• Ensure that all cables are connected properly and that there is power to the
transformer.
• Ensure the heat and massage units are connected properly at the rear of the lift chair.
BASIC TROUBLESHOOTING