User Guide

16
Getting Help and Product Support
Getting Help and Product Support
Wise Solutions offers many resources to help you use our products. You can search the
product help or reference manual .PDF for answers, or you can use one of the many
support resources available to you as a registered Wise Solutions customer.
Check Online Help
You can access help in the following ways:
! To display context-sensitive help for the active page or dialog, press F1.
! To select a help topic from a table of contents, index, or search, select Help menu >
Help Topics. (In Visual Studio: Help menu > Wise Help > Help Topics.)
Select other commands from the Help menu to view the Windows Installer SDK Help, to
view the .PDF-format reference manual or getting started guide, to view Wise Solutions
resources on the Web, or to check for upgrades.
If you need help and cannot find the answer in the documentation, explore our technical
support options below.
Use the Wise Solutions Technical Support Center
Registered Wise Solutions customers can use the Technical Support Center, located at
www.wise.com/support.asp, to submit online support requests, register products,
manage customer information, download updates, or search the Knowledgebase. The
Knowledgebase contains how-to procedures, answers to common support questions,
and workarounds.
Visit Our Newsgroups
Visit Wise Solutions Newsgroups at www.altiris.com/support/forum/default.asp.
Newsgroup postings by your peers contain answers, tips, analysis, and other comments.
Contribute your own expertise to help others.
Subscribe to TechInfo
TechInfo is a free e-mail newsletter that contains technical tips, product updates, and
other important technical information. To subscribe or to read back issues, visit
www.wise.com/techinfo.asp.
Ask Our Support Team
If you can’t find an answer in our online resources, you can obtain support by phone or
online at www.wise.com/support.asp. Wise Solutions offers flexible payment options to
meet your support needs. For additional details about our support services, visit
www.wise.com/supportoptions.asp or call 1-734-456-2600.
Before you contact technical support, obtain the following:
! Serial number and product version, which you can find by selecting Help menu >
About.
! Operating system version and service pack version if applicable.
! A description of what you do before the problem occurs.
! The text of any error messages that appear.
! Your name, company name, and how to contact you.
! Contract number or payment information, if applicable.