User Guide
Introduction
7
Read the FAQ!
Before sending any mail to the mailing lists below, be sure to read the FAQ, as it will often
answer the question(s) you might have. This will save yourself and others a lot of time (keep
in mind that a lot of people are subscribed to the mailing lists).
You will find the FAQ inside Wireshark by clicking the menu item Help/Contents and selecting the FAQ
page in the dialog shown.
An online version is available at the Wireshark website: http://www.wireshark.org/faq.html. You might
prefer this online version, as it's typically more up to date and the HTML format is easier to use.
1.6.5. Mailing Lists
There are several mailing lists of specific Wireshark topics available:
wireshark-announce This mailing list will inform you about new program releases, which usually
appear about every 4-8 weeks.
wireshark-users This list is for users of Wireshark. People post questions about building and
using Wireshark, others (hopefully) provide answers.
wireshark-dev This list is for Wireshark developers. If you want to start developing a
protocol dissector, join this list.
You can subscribe to each of these lists from the Wireshark web site: http://www.wireshark.org. Simply
select the mailing lists link on the left hand side of the site. The lists are archived at the Wireshark web
site as well.
Tip!
You can search in the list archives to see if someone asked the same question some time
before and maybe already got an answer. That way you don't have to wait until someone
answers your question.
1.6.6. Reporting Problems
Note!
Before reporting any problems, please make sure you have installed the latest version of
Wireshark.
When reporting problems with Wireshark, it is helpful if you supply the following information:
1. The version number of Wireshark and the dependent libraries linked with it, e.g. GTK+, etc. You can
obtain this from the about dialog box of Wireshark, or with the command wireshark -v.
2. Information about the platform you run Wireshark on.
3. A detailed description of your problem.
4. If you get an error/warning message, copy the text of that message (and also a few lines before and after
it, if there are some), so others may find the place where things go wrong. Please don't give something
like: "I get a warning while doing x" as this won't give a good idea where to look at.