User Guide
1.6. Reporting problems and getting help
If you have problems, or need help with Wireshark, there are several places that may be of interest
to you (well, besides this guide of course).
1.6.1. Website
You will find lots of useful information on the Wireshark homepage at http://www.wireshark.org.
1.6.2. Wiki
The Wireshark Wiki at http://wiki.wireshark.org provides a wide range of information related to
Wireshark and packet capturing in general. You will find a lot of information not part of this user's
guide. For example, there is an explanation how to capture on a switched network, an ongoing effort
to build a protocol reference and a lot more.
And best of all, if you would like to contribute your knowledge on a specific topic (maybe a net-
work protocol you know well), you can edit the wiki pages by simply using your web browser.
1.6.3. FAQ
The "Frequently Asked Questions" will list often asked questions and the corresponding answers.
Read the FAQ!
Before sending any mail to the mailing lists below, be sure to read the FAQ, as it will
often answer the question(s) you might have. This will save yourself and others a lot of
time (keep in mind that a lot of people are subscribed to the mailing lists).
You will find the FAQ inside Wireshark by clicking the menu item Help/Contents and selecting the
FAQ page in the upcoming dialog.
An online version is available at the Wireshark website: http://www.wireshark.org/faq.html. You
might prefer this online version, as it's typically more up to date and the HTML format is easier to
use.
1.6.4. Mailing Lists
There are several mailing lists of specific Wireshark topics available:
wireshark-announce This mailing list will inform you about new program releases, which
usually appear about every 4-8 weeks.
wireshark-users This list is for users of Wireshark. People post questions about build-
ing and using Wireshark, others (hopefully) provide answers.
wireshark-dev This list is for Wireshark developers. If you want to start developing a
protocol dissector, join this list.
You can subscribe to each of these lists from the Wireshark web site: http://www.wireshark.org.
Simply select the mailing lists link on the left hand side of the site. The lists are archived at the
Wireshark web site as well.
Tip!
You can search in the list archives to see if someone asked the same question some
time before and maybe already got an answer. That way you don't have to wait until
someone answers your question.
Introduction
9