Installation Manual

37
CONFIDENTIAL UNDER NON-DISCLOSURE AGREEMENT (NDA)
Rev A1
Document:
WSS 4G Ground Installation Manual 750-
00004-00 Reva1.Docx
July -30
2020
7.0
TROUBLESHOOTING AND FAULT DIAGNOSIS
This section describes the troubleshooting and fault diagnosis processes for the WSS
4G system. It is always recommended that should an operational issue be suspected
that you seek assistance with these procedures through Satcom Direct, details for
which can be found below.
7.1
Product Support
If an issue is encountered or suspected, it is recommended that customers and
technicians contact Satcom Direct or the applicable Service Provider.
Satcom Direct can be reached by telephone at +1 (321) 777-3000 or email at
support@satcomdirect.com
7.2
Troubleshooting Procedures
7.2.1
Diagnostic Access
7.2.2
Status Indicators
7.2.3
Fault Conditions and Diagnosis Steps
7.2.3.1
System Fails to Power Up