Installation Manual
69
CONFIDENTIAL UNDER NON-DISCLOSURE AGREEMENT (NDA)
Rev A1
Document:
WSS 4G Aircraft Installation Manual 750-
00003-00 Reva1.Docx
July -30
2020
3.
Power cycle ABR
4.
Contact Product Support for additional assistance in troubleshooting and ABR
repair/replacement as needed.
7.2.4.7
Failure to Connect In-Flight
Fault Condition:
A User is unable to make a connection to the Internet or use the WSS System for
similar applications over the network
Recommendations:
1.
Verify that the aircraft is operating within the expected WSS 4G network
coverage area and at a suitable altitude. Contact Service Provider for current
coverage areas and network status.
2.
Verify that the installed CWAP is operational and the User device is
connected to the local cabin Wi-Fi network.
3.
Where available, confirm the status of the WSS 4G network within the
CWAP User interface connections information screen. Consult the CWAP
manufacturer’s documentation for additional details.
4.
If installed, restart the system via the Power Interrupt switch.
5.
Contact Product Support for additional assistance in troubleshooting this
issue including account activation and network troubleshooting.
7.2.4.8
Intermittent connection In-Flight
Fault Condition:
A User is unable to establish a connection to the Internet or use the WSS System for
similar applications over the network, however, the connection may be intermittent or
lost.
Recommendations:
1.
Verify that the aircraft is operating within the expected WSS 4G network
coverage area and at a suitable altitude to remain in coverage during the
session. Contact Service Provider for current coverage areas and network
status.
2.
Where available, confirm the status of the WSS 4G network within the
CWAP User interface connections information screen. Consult the CWAP
manufacturer’s documentation for additional details.
3.
Contact Product Support for additional assistance in troubleshooting this
issue including network troubleshooting.