Specifications

RF Products Crestron Best Practices
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Best Practices – RF Products Reference Guide – DOC. 6689E
Troubleshooting RF Devices
If an installation is having wireless communication issues, some of the following
quick fixes can help in certain situations:
• If the network is 802.11a capable and is transmitting using 802.11g, move
the network to 802.11a to escape potential interference. Note that this may
slightly reduce the network’s range. If supported by the wireless access
point, then place the same SSID on both 802.11a and 802.11g networks at
the same time to saturate the area.
• If the Wi-Fi network is using encryption, remove the encryption. If security
is a concern, enable MAC address filtering and disable the SSID broadcast
to prevent connection from unauthorized users.
• Check the vicinity of the gateway for any other electronic devices that could
be interfering with its wireless transmission. In addition, ensure that the
path between the gateway and wireless device is not obstructed by metal
objects.
• Open the Crestron Toolbox InfiNetEx Diagnostics Tool and check the
communication strength of all wireless products. Also, ensure that no more
than five hops are occurring between devices to reach the router.