User's Manual

Wireless Matrix SDT-5000 Installation and User Guide
Doc. 020-331-0002v1.1 29/31
Table 3. Symptom and Suggestions for Troubleshooting Potential Problems
Symptom Suggestions
The VT100 test application
does not connect to the SDT-
5000.
a. Check that the power source is properly
connected to the antenna and the power source.
b. Using the voltmeter, verify power is 12 to 13.5-
volts.
c. Check the power fuse, and ensure it is connected
properly.
d. Verify the SDT-5000 is powered on.
e. If the problem persists, test the cable for continuity
and/or damage.
The VT100 Test port
application connects to the
SDT-5000 but is unable to
send test a message.
a. Check that your laptop COM port is fully
operational.
b. Verify that the RTU or end device is connected
to the RTU inter-cable, NOT the Test inter-cable.
c. Verify the SDT-5000 cable is properly connected.
d. Contact your service provider and verify the
following:
i. The address in the user logon screen
corresponds with the X.121 address of the
SDT-5000 unit. This address is also located
on a label on the SDT-5000.
ii. The correct destination address is configured in
the user message screen.
iii. The SDT-5000 unit is commissioned and
authorized for use.