User's Manual

Document Number 050-015-008R05
Wireless Mmatrix Proprietary and Confidential 15/20
System Verification List
To verify the Wireless Matrix COMMUNICATOR 1000 System is operational; follow this
checklist:
1. Verify the power source output is 9 to 36 volts. Check if the Power LED on
the top of the unit is on.
2. Verify antenna connectivity. The LEDs for GPS, Cell and WLAN should be on.
3. Attempt to send a message to the host or have the host send a message to
the vehicle.
Potential Problems
The most common problems with the Client Side Computer / laptop (CSC) are power
connections and configuration. PLEASE consult your information services department
for details in configuring your CSC.
Table 1 lists potential problems with the CSC and suggestions to correct the problems.
Table 1. Symptom and Suggestions for Potential Problems
Symptom Suggestions
Power is on, but the CSC
application will not connect
to the remote host.
a. Check that the power cable is properly
connected to the COMMUNICATOR 1000 and
the power source.
b. Using the multi meter, verify power is 11-16
volts when the vehicle is on.
c. Check that the vehicle ignition is on and the
ignition sensor is connected properly.
d. If the problem persists, test the cable for
continuity and/or damage.
e. Check that your CSC is connected properly
via either Ethernet, serial, or 802.11.
f. Check that the Wireless Matrix
COMMUNICATOR 1000 Cable is properly
connected.
g. Contact your service provider and verify that
the Wireless Matrix COMMUNICATOR 1000
unit is commissioned and authorized for use.