User's Manual

Table Of Contents
Procedures for Troubleshooting
Troubleshooting
7-6
pmp-0049 (September 2012)
NAT/DHCP-configured SM has lost or does not establish
connectivity
Before troubleshooting this problem, identify the NAT/DHCP configuration from the following list:
NAT with DHCP Client (DHCP selected as the Connection Type of the WAN interface) and DHCP
Server
NAT with DHCP Client (DHCP selected as the Connection Type of the WAN interface)
NAT with DHCP Server
NAT without DHCP
To troubleshoot a loss of connectivity for an SM configured for NAT/DHCP, perform the following
steps.
Procedure 13 Troubleshooting loss of connectivity for NAT/DHCP-configured SM
1
Isolate the end user/SM from peripheral equipment and variables such as routers, switches,
and firewalls.
2
Set up the minimal amount of equipment.
3
On each end of the link
check the cables and connections.
verify that the cable/connection schemestraight-through or crossoveris correct.
verify that the LED labeled LNK is green.
4
At the SM
access the NAT Table tab in the Logs web page.
verify that the correct NAT translations are listed.
RESULT: NAT is eliminated as a possible cause if these translations are correct.
5
If this SM is configured for NAT with DHCP, then at the SM
execute ipconfig (Windows) or ifconfig (Linux)
verify that the PC has an assigned IP address.
if the PC does not have an assigned IP address, then
o enter ipconfig /release “Adapter Name”.
o enter ipconfig /renew “Adapter Name”.
o reboot the PC.
o after the PC has completed rebooting, execute ipconfig
o if the PC has an assigned IP address, then
o access the NAT DHCP Statistics tab in the Statistics web page of the SM.
o verify that DHCP is operating as configured.
6
After connectivity has been re-established, reinstall network elements and variables that you
removed in Step 1.