User's Manual

Table Of Contents
PMP 450 Operations Guide
Procedures for Troubleshooting
pmp-0049 (September 2012)
7-5
5
On each end of the link
access the General tab in the Configuration page of each module.
verify that the setting for Link Speeds (or negotiation) matches that of the other module.
access the Radio tab in the Configuration page of each module.
verify that the Radio Frequency Carrier setting is checked in the Custom Radio
Frequency Scan Selection List.
verify that the Color Code setting matches that of the other module.
access the browser LAN settings (for example, at
ToolsInternet OptionsConnectionsLAN Settings in Internet Explorer).
verify that none of the settings are selected.
access the Link Capacity Test tab in the Tools page of the module.
perform a link test
verify that the link test results show efficiency greater than 90% in both the uplink and
downlink
execute ping.
o verify that no packet loss was experienced.
o verify that response times are not significantly greater than
4 ms from AP to SM
15 ms from SM to AP
o replace any cables that you suspect may be causing the problem.
A ping size larger than 1494 Bytes to a module times out and fails. However, a ping of
this size or larger to a system that is behind a Canopy module typically succeeds. It is
generally advisable to ping such a system, since Canopy handles that ping with the same
priority as is given all other transport traffic. The results are unaffected by ping size and
by the load on the Canopy module that brokers this traffic.
6
After connectivity has been re-established, reinstall network elements and variables that you
removed in Step 1.