User's Manual

Table Of Contents
Procedures for Troubleshooting
Troubleshooting
7-4
pmp-0049 (September 2012)
Procedures for Troubleshooting
Module Has lost or does not establish connectivity
To troubleshoot a loss of connectivity, perform the following steps.
Procedure 12 Troubleshooting loss of connectivity
1
Isolate the end user/SM from peripheral equipment and variables such as routers, switches,
and firewalls.
2
Set up the minimal amount of equipment.
3
On each end of the link
check the cables and connections.
verify that the cable/connection schemestraight-through or crossoveris correct.
verify that the LED labeled LNK is green.
access the General Status tab in the Home page of the module.
verify that the SM is registered.
verify that Received Power Level is -87 dBm or higher.
access the IP tab in the Configuration page of the module.
verify that IP addresses match and are in the same subnet.
if RADIUS authentication is configured, ensure that the RADIUS server is operational
4
On the SM end of the link
verify that the PC that is connected to the SM is correctly configured to obtain an IP
address through DHCP.
execute ipconfig (Windows) or ifconfig (linux)
verify that the PC has an assigned IP address.