User Guide

NTRecover
Winternals Software LP Page 16
8 Troubleshooting
8.1 Frequently Asked Questions
Here are some common questions about NTRecover:
Why can't I get NTRecover to connect to the client?
This is most often caused by an incorrectly configured serial port on the
host or client machine.
On the host machine:
♦= Verify the comm port is enabled. You may need to delete and
re-add the port if it is not configured correctly.
♦= Verify the comm port is operational by establishing a
connection to another machine using HyperTerminal or other
program.
On the client machine:
♦= Ensure plug-and-play is disabled for the comm port.
The client program blanks the screen when run, and I can't make a
connection. What is the problem?
This is caused by an incompatibility with some SCSI drives. Download
our update to the Client program, available at:
http://www.winternals.com/support/updates.shtml
.
Why do the statistics shown by the client and host differ?
The statistics may not match exactly because the client counts all
accesses to it, whereas the host only counts reads and writes that occur
after drives have been mounted. In addition, the client counts retry
attempts, whereas the host does not.
Why do I see disk writes when I’m not writing anything to the client drives?
Because the host file systems are updating access times on the client
files and directories that are accessed.