Turbo Hotspot 2 User Guide
Support • On the web Detailed support information including device specification and troubleshooting care available at cricketwireless.com/support/devices. • On the phone Call Customer Care at 1-855-246-2461 or dial 611 from your cell phone. Accessories For information about accessories, visit you local Cricket store or visit cricketwireless.com/shop/accessories. Trademarks © 2019 Cricket Wireless LLC. All rights reserved.
Get Started Contents Meet Your Mobile Hotspot Set Up Your Mobile Hotspot Insert and Install the Battery Remove the SIM card Display Layout and Icons Connect to the Internet Connect to the Mobile Hotspot With Tethering Customize the Mobile Hotspot Settings 6 7 8 8 9 10 11 11 Use Your Mobile Hotspot View Messages From the Mobile Hotspot 13 View Messages From the Mobile Hotspot Web Page 14 Delete Messages From the Mobile Hotspot Web Page 14 Manage Your Broadband Network Connection 16 View Mobile Broadband
Enable Port Forwarding MAC Filter 26 27 Maintain Your Mobile Hotspot Extend Battery Life View Details About YourMobile Hotspot Back Up and Restore Mobile Hotspot Settings Back Up Mobile Hotspot Settings Restore Mobile Hotspot Settings Enable VPN Pass-Through Configure APN Details Set LAN Options Update Software From the Mobile Hotspot Web Page 29 30 31 31 32 33 34 36 37 Frequently Asked Questions What do I do if I see the SSID but failed to connect? 39 What if there's no service? 39 What if I have forgo
1 Get Started This product regularly checks for new firmware and downloads any appropriate,or you can check for and download new firmware manually.If the features or behavior of your product does not match what is described in this manual, you might need to update your firmware. This chapter provides an overview of mobile hotspot features,and instructions for how to set up your mobile hotspot and connect to the Internet.
Meet Your Mobile Hotspot Before you connect your mobile hotspot,familiarize yourself with its LCD screen,icons, buttons,and connectors.
Set Up Your Mobile Hotspot 1. Remove back cover, and take the battery out. 2. Remove the SIM card from the outer card. 3. Locate the SIM card slot. Hold SIM so that the cut corner is at the top and gold contacts are facing downward. Insert SIM by pressing down on the clip and sliding into the SIM slot. 4. Insert the battery. Install the back cover, the arrow on the back cover points downward. 5. Charge mobile hotspot fully.
Insert and Install the Battery 1. Remove the battery cover and align the battery contacts with the terminals in the battery compartment as shown.Push the battery down until it clicks into place. 2. Replace the battery cover over the battery compartment and press down on the four corners of the battery cover until it clicks into place. 3.Your device comes with a charger. To charge, plug one end of the charger into an electrical outlet and the other end into the device’s USB Type-C port.
Display Layout and Icons You can use the Power/Navigation button to watch the display screen. Network indicator Battery indicator Signal strength Number of connected devices New message notification Wi-Fi network name (SSID) Password (Key) for Wi-Fi Network Note: Display screen will timeout after 1 minute of inactivity to save power. Press the Power/Navigation button to wake the screen. This default setting can be adjusted in http://hotspot.webui.
Connect to the Internet 1.Turn on your mobile hotspot by long-pressing the Power/Navigation button for 3 seconds. 2. Open the Wi-Fi network manager on your computer, smartphone, tablet, or Wi-Fi enabled device. 3. Find and select your mobile hotspot's Wi-Fi network (SSID) named "hotspot_XXXX" for the 2.4GHz Wi-Fi network or "hotspot_XXXX_5G" for the 5GHz Wi-Fi network. 4. Connect by entering the password (key) shown on your mobile hotspot's display. 2.
Connect to the Mobile Hotspot With Tethering You can connect a computer to the mobile hotspot using the USB Type-C cable instead of connecting with Wi-Fi. This kind of cable connection is called tethering. Note: The first time you use the USB Type-C cable to connect to the mobile hotspot your computer’s operating system detects the new device. To install drivers on computers running Windows: 1. Ensure that the mobile hotspot is powered off. 2. Connect the mobile hotspot to your computer using the USB cable.
2 Use Your Mobile Hotspot This chapter explains how to use your mobile hotspot.
View Messages From the Mobile Hotspot You can tell from your mobile hotspot display if you have unviewed messages,and you can view them directly from there. This hotspot display indicates you have an unread message. Note: Although you can view messages directly on the mobile hotspot,use the mobile hotspot's web page to delete them. To view messages from the mobile hotspot display: 1. Press the Power/Navigation button to wake the mobile hotspot. 2.Tap the Power/Navigation button.
View Messages From the Mobile Hotspot Web Page To view messages from the mobile hotspot web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://192.168.1.1 or http://hotspot.webui. The mobile hotspot web page displays. 3. Enter the administrator login password. The default password is the last eight digits of IMEI . The password is case-sensitive. The home page displays. 4. Select Messages.
3. Enter the administrator login password. The default password is the last eight digits of IMEI . The password is case-sensitive. The home page displays. 4. Select Messages. A list of messages displays, showing the first portion of the text. 5. Select the message and click the Delete button.The message is deleted.
Manage Your Broadband NetworkConnection You can view the mobile broadband network status and turn mobile data on and off. View Mobile Broadband Network Status From the Mobile Hotspot Web Page To view network status from the mobile hotspot web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://192.168.1.1 or http://hotspot.webui. The mobile hotspot web page displays. 3. Enter the administrator login password.
Add a WPS-Enabled Wi-Fi Device From the Mobile Hotspot Web Page. Connect securely without having to manually input the Wi-Fi password (key). 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://192.168.1.1 or http://hotspot.webui. The mobile hotspot web page displays. 3. Enter the administrator login password. The default password is the last eight digits of IMEI. The password is case-sensitive. The home page displays. 4. Select Wi-Fi > WPS.
Manage Wi-Fi Advanced users can set up the Wi-Fi radio of the mobile hotspot to meet their Wi-Fi needs by customizing settings on the mobile hotspot web page. On the mobile hotspot web page, the followingWi-Fi profiles are available: • Dual-band Wi-Fi (2.4 GHz and 5 GHz). Connect 2.4 GHz and 5 GHz devices to transfer data at higher throughputs. • 2.4 GHz Wi-Fi. Use only the 2.4 GHz Wi-Fi band. • 5 GHz Wi-Fi. Use only the 2.4 GHz Wi-Fi band. • Turn off Wi-Fi.
To change network names and passwords from the mobile hotspot web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://192.168.1.1 or http://hotspot.webui. The mobile hotspot web page displays. 3. Enter the administrator login password. The default password is the last eight digits of IMEI . The password is case-sensitive. The home page displays. 4. Select Wi-Fi > Wi-Fi Basic Settings. 5. Click the Edit button for the 2.
Change Wi-Fi Encryption Settings To change the type of security used for Wi-Fi: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://192.168.1.1 or http://hotspot.webui. The mobile hotspot web page displays. 3. Enter the administrator login password. The default password is the last eight digits of IMEI . The password is case-sensitive. The home page displays. 4. Select Wi-Fi > Wi-Fi Basic Settings.
5. Click the Enable button for the 2.4 GHz Wi-Fi or for the 5 GHz Wi-Fi network. 6. In the Security Mode for main Wi-Fi or guest Wi-Fi, select a security option: • WPA2 Personal AES. Strong security supported by newer Wi-Fi devices, the default. • WPA/WPA2. Strong security supported by most Wi-Fi devices. Use WPA2 Personal AES whenever possible. • None. Anyone can access your Wi-Fi network without a password and you are responsible for charges incurred. Best practice is not to select this option.
3 Manage Security The chapter covers the following topics: • Change the Mobile Hotspot Web Page Login Settings • Website Filter • Parental Control • Enable Port Forwarding • MAC Filter 22
Change the Mobile Hotspot Web Page Login Settings You can change the host name for the mobile hotspot web page.You can also change the password to access the mobile hotspot web page. To change the login settings for the mobile hotspot web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://192.168.1.1 or http://hotspot.webui. The mobile hotspot web page displays. 3. Enter the administrator login password.
Website Filter Block your device from connecting to unwanted websites while connected to your mobile hotspot. 1. Log in to online WebUI Manager. 2. Select Security > Website filter. 3. Select blacklist or whitelist mode. 4. Click“Add New Rule”then input a Website Filter to add a new whitelist or blacklist rule. 5. Click Save.
Parental Control Limit the websites certain Wi-Fi enabled devices are able to connect to and the times they are allowed to connect. 1. Log in to online WebUI Manager. 2. Select Security > Parent Control. 3. Click the Add New Rule button to enable Parent Control. 4. Enter the content as required. 5. Click Save.
Enable Port Forwarding If your computer is hosting aserver,you can enable port forwarding so that other users can access the server. With port forwarding, incoming traffic is forwarded to specific ports and devices on your network using their local IP addresses. Note: Port forwarding creates a security risk.When not required,leave port forwarding disabled. To enable port forwarding: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://192.168.1.
MAC Filter You can configure mobile broadband settings to view WAN details such as the active network, connection status, and signal strength. You can also adjust these settings to establish which users and applications can access your network. Block unwanted devices from connecting to your mobile hotspot. 1. Log in to http://hotspot.webui. 2. Select Security > MAC Filter. 3. Select blacklist or whitelist mode. 4. Click “Add New Rule”then input a MAC address to add a new whitelist or blacklist rule. 5.
4 Maintain Your Mobile Hotspot The chapter covers the following topics: • Extend Battery Life • View Details About Your Mobile Hotspot • Back Up and Restore Mobile Hotspot Settings • Enable VPN Pass-Through • Configure APN Details • Set LAN Options • Update Software From the Mobile Hotspot Web Page 28
Extend Battery Life To extend the battery life： 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://192.168.1.1 or http://hotspot.webui. The mobile hotspot web page displays. 3. Enter the administrator login password. The default password is the last eight digits of IMEI . The password is case-sensitive. The home page displays. 4. Select System > Power Saving. 5. Adjust any of these settings: • Display Timeout. • Display Wi-Fi Standby. 6.
View Details About Your Mobile Hotspot You can view details about your device such as the model number, software version, and IMEI (International Mobile Station Equipment Identity). To view details about your device from the mobile hotspot web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://192.168.1.1 or http://hotspot.webui. The mobile hotspot web page displays. 3. Enter the administrator login password.
Back Up and Restore Mobile Hotspot Settings You can back up and restore mobile hotspot settings. Backing up and restoring are useful if you use more than one device and you want the same settings on all of your devices.You can also save your settings before resetting to factory defaults or changing the settings. Back Up Mobile Hotspot Settings Using the Web Page To back up mobile hotspot settings using the web page: 1.
Restore Mobile Hotspot Settings To restore mobile hotspot settings: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://192.168.1.1 or http://hotspot.webui. The mobile hotspot web page displays. 3. Enter the administrator login password. 4. Select Settings > Back Up and Restore. 5. Click the Choose File button. 6. Navigate to the location where the export.cfg file is stored and select it.
Enable VPN Pass-Through To connect to a corporate network using VPN, you must first enable VPN connections (pass-through). To enable VPN pass-through: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://192.168.1.1 or http://hotspot.webui. The mobile hotspot web page displays. 3. Enter the administrator login password. The default password is the last eight digits of IMEI . The password is case-sensitive. The home page displays. 4.
Configure APN Details Your mobile hotspot comes preconfigured with the access point name (APN) for your network service provider. The mobile hotspot checks the APN to determine the type of network connection to establish. To add an APN for another network: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://192.168.1.1 or http://hotspot.webui. The mobile hotspot web page displays. 3. Enter the administrator login password.
5. Click the Add button. 6. Click the Save button. The entry is added to the table.
Set LAN Options To set the mobile hotspot’s LAN options: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://192.168.1.1 or http://hotspot.webui. The mobile hotspot web page displays. 3. Enter the administrator login password. The default password is the last eight digits of IMEI . The password is case-sensitive. The home page displays. 4. Select Settings > LAN Settings. 5. In the LAN section, enter the appropriate details.
Update Software From the Mobile Hotspot Web Page To update software from the mobile hotspot web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://192.168.1.1 or http://hotspot.webui. The mobile hotspot web page displays. 3. Enter the administrator login password. The default password is the last eight digits of IMEI . The password is case-sensitive. The home page displays. 4. Select System > Software Update. 5.
5 Frequently Asked Questions The chapter covers the following topics: • What do I do if I see the SSID but failed to connect? • What if there's no service? • What if I have forgotten my Wi-Fi Password? • What if my SIM card gets locked out? 38
What do I do if I see the SSID but failed to connect? 1. Check if the password you entered is the correct one. 2. Check if WPS security is enabled on your PC. If so,check the device to see if it is expecting a WPS action from your PC. What if there's no service? The possible reasons are an unstable network signal or a hardware problem. You can try the following solutions: 1. If you are inside a building or near a structure that maybe blocking the signal, change the position or location of the device.
What if I have forgotten my Wi-Fi Password? 1.You can find the Wi-Fi Password in the Wi-Fi Info page on the LCD. 2.You can also reset the device to factory defaults by pressing the reset button for 6 seconds. The default pass-word is listed on the SSID label under the back cover of the device and is also the last 8 digits of your hotspot’s IMEI. The IMEI can be found on the device label located underneath the removable battery. Be sure to power your device off before removing the battery.
A Specifications This appendix covers the following topics: • Battery Specifications • Display Specifications • Environmental Specifications • Mechanical Specifications • Mobile Band Specifications • Package Contents • Port Specifications • Security Specifications • WiFi Specifications • SAR Sensor detect distance Specifications • Radio Frequency (RF) Energy 41
Battery Specifications Battery specifications: • Removable Li-ion battery. • Up to approximately 15.5 hours of battery life is based on general business usage: ~3.5 hours of video conferencing, checking emails, file downloads and web browsing. Actual battery life will vary depending on network and environmental conditions, devices connected, device settings and battery age.
Display Specifications The mobile hotspot includes an 1.77 in. LCD display.
Environmental Specifications Recommended operating and storage temperatures. The operating temperature for the device is -4°F (-20°C) to 140°F (60°C). The charging temperature for the device is 32°F (0°C) to 113°F (45°C).
Mechanical Specifications Physical dimensions: 45
Mobile Band Specifications Mobile Bands: 46
PackageContents Your mobile hotspot package includes the following: • Charger • USB Type-C Data Cable 47
Port Specifications The mobile router provides one USB Type-C port.
Security Specifications Supported security features: • Parental controls • WiFi security encryption • WiFi Protected Setup (WPS) • VPN pass-through • Password protected administration UI
WiFi Specifications WiFi support: • WiFi 802.11 a/b/g/n/ac , 1x1 SISO • Dual-Band 2.
SAR Sensor detect distance Specifications Main tx antenna： WIFI antenna: 51
Radio Frequency (RF) Energy This mobile device meets guidelines for exposure to radio waves as set forth by the Federal Communications Commission (FCC). Refer to the following. Your mobile hotspot is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government.
Additional information on Specific Absorption Rates (SAR) can be found on the FCC website at www.fcc.gov/general/radiofrequency-safety-0. To send data or messages, a good connection to the network is needed. Sending may be delayed until such a connection is available. Follow the separation distance instructions until the sending isfinished. During general use, the SAR values are usually well below the values stated above.
FCC notice:This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference,and (2) this device must accept any interference received, including interference that may cause undesired operation.For more info,go to www.fcc.gov/ engineering-technology/electromagnetic-compatibility-division/ radio-frequency-safety/faq/rf-safety.
