Specifications

Print is light or spotty. Paper roll loaded
incorrectly.
Check that the paper is loaded properly.
Thermal printhead is
dirty.
Use recommended thermal receipt
paper. Clean the thermal printhead with
an alcohol pen prior to going back to an
approved paper. Do not spray the
thermal printhead with household
cleaner as this may damage it and the
electronics. The thermal printhead does
not normally require cleaning if the
recommended paper grades are used.
If non-recommended paper has been
used for an extended period of time,
cleaning the printhead with an alcohol
pen will not help.
Printhead is
defective.
Contact a service representative.
Color print is light. Variations in paper. Increase energy level of printhead in
“Color Density Adj” of the printer
configuration menu (see “Configuring
the printer” section).
Incorrect paper
setting
Check diagnostics setting.
Inconsistent printing, no
two-colorprint.
Paper type used and
papertype setting do
not match.
Print diagnostic formand verify paper
type setting to type 0, 1, 4, or 5 (see
“Configuring the printer”section)
Vertical column of print
is missing, one side of
receipt is missing, or top
or bottom half of
characters are missing.
Printhead is
defective.
Contact a service representative.
Incorrect printhead
setting
Check diagnostics setting
Slip sta ti on and MICR pro blems
Condition Possible causes What to do
Slip-in light does not
come on.
Form or check not
inserted properly.
Line up the form or check against the
check guide (wall) and slide it toward
the front of the printer until it is visible
from the top (the light should come on).
Extra long forms may need to be
inserted from the side to disengage the
Form Stop. See “Printing on forms or
checks” section or “Verifying and
validating checks” section.
STATUS INDICATORS
48