Specifications

Forms print is light or spotty. Form not inserted in
correctly.
See “Printing on forms or
checks.”
Impact print head is dirty or
defective.
Contact a service
representative.
Improper platen gap. Contact a service
representative.
Ribbon cassette is defective See “Installing or re
placing the ribbon
cassette.”
Ribbon cassette is worn. Replace the ribbon cassette. See “Installing or
replacing the ribbon
cassette.”
Light print, smudging, or slip
skews.
Platen gap needs
adjustment.
Contact a service
representative.
Re ceipt print qua li ty poor
Condition Possible causes What to do
Colored stripe on
receipt.
Paper is low. Change the paper.
Receipt does not come
out all the way.
Paper is jammed. Open the receipt cover, inspect the
knife, and clear any jammed paper.
Printer starts to print,
but stops while the
receipt is being printed.
Paper is jammed. Open the receipt cover, inspect the
knife, and clear any jammed paper.
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STATUS INDICATORS