TH320 Thermal Printer Users Guide Edition May 2010
Microsoft and Windows NT are registered Trademarks of Microsoft Corporation in the U.S.A. and/or other countries BEETLE® is a registered trademark of the Wincor Nixdorf International GmbH, Germany Copyright © Wincor Nixdorf International GmbH, 2010 The reproduction, transmission or use of this document or its contents is not permitted without express authority. Offenders will be liable for damages.
Contents Manufacturer’s Declaration and Approval ........................1 General Authorization .................................................................................1 FCC-Class A Declaration............................................................................1 User Information .........................................................................................1 Safety Information.......................................................................................
Testing the printer .....................................................................................22 Test Procedure....................................................................................23 Test Printout ................................................................................24 Printer configurations ................................................................................25 Configuring the printer ............................................................................
FEDERAL COMMUNICATIONS COMMISSION (FCC) Manufacturer’s Declaration and Approval General Authorization The device complies with the requirements of the directive 2004/108/EC with regard to ‘Electromagnetic compatibility" and 2006/95/EC “Low Voltage Directive”. Therefore, you will find the CE mark on the device or packaging. FCC-Class A Declaration This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
SAFETY INFORMATION that have been made to the devices. Furthermore, cables or other devices that have not been approved by Wincor Nixdorf may not be connected to the device. The user is responsible for any faults and interference that are caused as a result. Repair work on the devices should only be carried out by authorized and specially trained personnel. Improper repairs will lead to the loss of any guarantee and liability claims.
INSTRUCTIONS FOR MAINTENANCE Instructions for Maintenance Clean your TH320 regularly with an appropriate surface cleaning product. Make sure that the device is switched off, connector cables are unplugged and that no moisture is allowed to get into the inside of the device. Please observe the maintenance and cleaning instructions for each of the TH320 components. These instructions can be found in their respective chapters.
RECYCLING Please do not stick labels onto plastic case parts. This would help us to re-use components and material. You can protect our environment by only switching on your equipment when it is actually needed. If possible, even avoid the stand-by-mode as this wastes energy, too. Also switch your equipment off when you take a longer break or finish your work. Currently at present, there are still some parts that are not reusable.
ABOUT THE PRINTER About This Guide What is in this guide The four chapters that follow are organized according to what you want to learn about the printer, learn about the set up, operation, and routine testing and servicing of the printer.
WHAT IS IN THIS GUIDE About the Printer Receipt Cover Receipt On-line, Paper Status, Error light (green) Paper Feed Button Slip in Light (green) Front Cover Slip of Check The TH320 is a low-cost, high-efficiency, point-of-sale (POS) printer that boasts the smallest footprint of any hybrid printer. It features fast monochrome or two-color receipt printing plus a drop in validation print station. The TH320 provides maximum flexibility, performance, and reliability.
WHAT IS IN THIS GUIDE The TH320 fits easily in spaces where no other hybrid printer can and connects to most host computers via the 25-pin RS-232 interface or USB or PoweredUSB interface. The printer’s standard command set allows it to work with software written for Wincor Nixdorf or other compliant printers. A variety of sensors enables the printer to communicate its status to the host computer. The printer also has an electronic journal feature.
USER CONTROLS User Controls Receipt Cover On-line, Paper Status, Error light (green) Paper Feed Button Receipt Slip in Light (green) Reset Button Front Cover Slip of Check The printer has the following controls: The Paper Feed button (1) advances the receipt paper and is used in navigating configuration menus. The On-line, Paper Status, Error light (2) shows the printer status by shining or flashing. The slip-in light (3) indicates that a form is inserted properly.
AVAILABLE PRINTER CONFIGURATIONS Audible Beeps After power is applied or after reset, the printer normally emits a single beep. This indicates that the printer has successfully completed its startup and self-test routine. If, after startup or reset, the beeping continues in a single, double, or triple pattern, an internal failure has occurred. Please call your service representative.
PRINTER SPECIFICATIONS Printer Specifications Printer Output Receipt Station Slip Station Print Method Direct Thermal, 203 DPI 9-Pin Impact Character Cell Size 13 X 24, 10 X 24 7 X 7, 12 X 7, 5 X 9 CPI 15.6 & 20.3 13.9 & 16.8 Print Columns 44 & 56 42 & 51 Print Line Width 72 mm (2.8 in.) 76.8 mm (3.02 in.) Printing Speed Monochrome 80 LPS (250 mm/sec)* Color 29.6 LPS (100 mm/sec) 4.
PRINTER SPECIFICATIONS User Memory 2 to 12 MB: (optional) shared for graphics, logos, user defined characters, user data storage, and electronic jounal Communication Board Architecture supports: 25-pin RS232, USB, Powered USB Printer Drivers OLE POS for Windows XP and XP embedded, Java POS, USB Thermal Paper Requirements Paper Type Direct Thermal, POS Grade(s), special requirements for color printing Paper Roll (W x Dia.) 80 mm x 83 mm (3.15 in. x 3.27 in.) Impact Slip Forms Requirements Size 69.
GETTING STARTED Setting up the Printer Getting Started Before setting up the printer, be sure you read and understand each of the sections in this chapter. The sections are presented in the sequence that they should be performed. 16,76 cm (6,6 in.) 28,96 cm (11,4 in.) 16,5 cm (6,5 in.) Choose a location The TH320 printer being only 16,5 cm (6.5 inches) wide requires very little counter space and may be set on or near the host computer.
UNPACK THE PRINTER Place the printer on a level surface, and make sure there is enough room to open the receipt cover to change the paper and to open the front cover to change the impact printer’s ribbon cassette. Devices such as CRT monitors or large metal surfaces can affect the printer’s magnetic field and cause intermittent check reading errors. Be sure to locate the printer away from such sources of interference.
UNPACK THE PRINTER Remove and save the cardboard supports from the slip path after you have placed the printer in its user position.
INSTALLING NEW RECEIPT PAPER Installing new receipt paper If the online paper status error light blinks, Change the paper as soon as convenient to avoid running out of paper part way through a transaction. If the On-line, Paper Status, Error light blinks fast, the paper is out. Change the paper immediately or data may be lost. The printer can accept and store only a limited amount of data without paper. Memory overload can occur in the buffer, leading to a total loss of data.
INSTALLING OR REPLACING THE RIBBON CASSETTE n n n Close the receipt cover while holding the paper over the front of the cabinet. Remove the excess paper by tearing it against the tear-off blade. Press the paper feed button to advance the paper if necessary. Installing or replacing the ribbon cassette Change the impact printer’s ribbon cassette if it is printing lightly or produces marks, lines or other inconsistent printing on the slip.
INSTALLING A NEW RIBBON CASSETTE Installing a new ribbon cassette Open the front cover (1) by grasping the cover on each side at the bottom and swing up. Unwrap the new ribbon cassette and tighten the ribbon by turning the knob on the cassette in the direction of the arrow. DO NOT remove the transparent mylar shield that protects the exposed ribbon. Position the ribbon cassette on the carriage, as shown (2), making sure the ribbon is not caught on the printhead.
CONNECT THE CABLES Connect the cables Cable connections are made at the back of the printer. The cash drawer cable connects the printer to one or two cash drawers. Be careful to connect the USB cable only to point A (below). Attempts to connect the USB cable at point B can cause permanent damage to the communications circuitry Connector panel varies with printer configuration (25-pin serial and Powered USB connector versions not shown.
CONNECT THE CABLES Y-cable Cash drawer Printer Cash drawer Printer connector (standard phone jack) Communication cables The communication cable connects the printer to the host computer. 25-pin RS-232C communication connector n n n n n Power supply connector Turn off the BEETLE/host computer. Plug the communication cable into the connector at the bottom back of the printer. Secure the connector by tightening the screws. Connect the cable to the BEETLE/host computer. Turn host computer on.
CONNECT THE CABLES If installing the USB communication cable USB communication connector panel Power supply connector USB connector Printer end of USB cable n n n n Computer end of USB cable Turn off the host computer. Plug the printer end of the USB cable into the USB connector port on the printer (A). Route the cable from the printer as shown on the following page to provide strain relief. Plug the computer end of the USB cable into the computer.
POWER SUPPLY CABLE Printer end of USB cable n n n n n n n Computer end of USB cable Be sure the host computer is powered off. Plug the printer end of the USB cable into the USB connector port on the printer. Route the cable from the printer as shown on the following page to provide strain relief. Plug the computer end of the USB cable into the computer. Plug the printer end of the Ethernet cable into the Ethernet connector port on the printer (A). Make sure the connector snaps firmly in place.
TESTING THE PRINTER n Plug the power cord into the power supply, then plug the power supply into an outlet. The green light on the top cover will light up. Cable routing Prevent the printer from being accidentally unplugged by making sure the cables are routed as shown in the illustration below.
TESTING THE PRINTER Open receipt cover Push and hold paper feed button while closing receipt cover Test Procedure n n n n To run the test, open the receipt cover (1); then, while holding down the paper feed button, close the receipt cover (2). When the printer begins printing let go of the paper feed button. The diagnostic printout will print. Review this printout for printer settings.
TESTING THE PRINTER Test Printout 24
PRINTER CONFIGURATIONS Paper type can be changed in the configuration menu. Paper types and grades available: Type 0 - Monochrome grades Kanzaki P-310 Type 1 - Two-color grades Kanzaki P-310 RB Type 4 - Two-color grades Kanzaki P-320 BB Type 5 - Two-color grades Kanzaki P-320 RB See the Programming Guide for more information. Printer configurations Printers are shipped with all the functions and parameters pre-set at the factory. Settings for various printer parameters can be changed.
CONFIGURING THE PRINTER Receipt test Slip test MICR test Check flip test n Emulation/software options Printer emulations Printer ID Receipt Options Default lines per inch Carriage return usage Default font Font size Slip options Hardware options sub-menu Printhead setting Paper type Color density Print density (mono) Power supply wattage (max power) Alternate reset feature Paper low sensor MICR MICR dual pass option Configuring the printer Be extremely careful changing any of the printer settings to avoid
CONFIGURING THE PRINTER The printer pauses and waits for a main menu selection to be made (see sample printout below.) Switch 1 is shown in the on position Off On 2-position DIP switches back of printer n Follow the printed instructions on the scrolling menu by pressing the paper feed button as indicated below to make selections. Indicate Yes with a long click. (Press and hold paper feed button for more than one second.) Indicate No with a short click. (Press paper feed button quickly.).
CONFIGURING THE PRINTER If you wish to save, select “Yes”, then return DIP switch 1 to the Off position (up). Press the reset button. The printer resets with the new selections. You can verify the setting by pressing the paper feed button to print out a diagnostics form or by holding the paper feed button and opening and closing the receipt cover. n If you would like to continue configuring the printer, select “No”. The printer returns to the configuration menu where you can set parameters again.
CONFIGURING THE PRINTER Press the paper feed button as instructed to select the communication interface you want. n Communication interface RS-232C interface USB (USB or Powered USB) RS-232C serial interface settings To change the RS-232C serial interface settings, enter the configuration menu, select “Set Communication Interface” from the main menu and answer “No” to “SET INTERFACE TYPE?” printed on the receipt. This takes you to the instructions for selecting the RS-232C settings.
DIAGNOSTIC MODES n Alternate DTR/DSR Enabled Disabled Press the paper feed button for at least one second to validate the selection. Diagnostic modes To change the diagnostic modes enter the configuration menu, select “Set Diagnostic Modes” from the main menu and select one of the following modes: n n n n n Normal: normal operating mode of the printer. Datascope: the receipt printer prints incoming commands and data in hexadecimal format to help troubleshoot communication problems.
DIAGNOSTIC MODES To run the data scope mode n After you have enabled the data scope mode, exit the configuration menu. n Run a transaction from the BEETLE or host computer. All commands and data sent from the BEETLE/host computer will be printed as hexadecimal characters as shown in the illustration. To exit the data scope mode n Enter the configuration menu again. See “Configuring the printer.”. n Disable the data scope mode. n Exit the configuration menu.
DIAGNOSTIC MODES To run the slip test mode n Enable the slip test mode in the configuration menu. n Exit the configuration menu. n Insert a slip into the slip station. n Push the paper feed button. Two code pages will be printed. n To repeat this test, preform steps 3 and 4 again. To exit the slip test mode n Enter the configuration menu again. (See “Configuring the printer”) n Disable the slip test mode. n Exit the configuration menu.
DIAGNOSTIC MODES Setting the printer emulations and software options Printer emulations determine what commands are available to the printer. To change the printer emulations settings, select the “Emulations/Software Options” sub-menu of the main menu and answer “Yes” to “Set the Printer Emulations?” printed on the receipt. This takes you to the instructions for setting the printer emulation.
SETTING UP THE PRINTER n n Delete Trailing Spaces: Disabled/Enabled Removes all trailing spaces for slip printing. Max Lines Rotated: N lines Varies the spacing between the rotated print formats to allow printing of more lines. The setting (N) is changeable from 21 to 25 lines. Setting Up the Printer n Printhead setting This is the printhead energy rating. It must match the rating marked on the front right of the thermal mechanism in the printer.
SETTING UP THE PRINTER You can choose between a 48-watt, 55-watt or 75-watt power supply. This matches the wattage of the printer to the power supply. 48-watt power supply (for older BEETLE systems), 55-watt power supply (standard), 75-watt power supply (Enables printer to optimize speed at higher dot coverage.) n Alternate reset feature This feature allows you to reset the TH320 by opening and closing the front cover instead of using the dip switch or reset button.
PRINTING ON FORMS OR CHECKS Using the Printer Printing on forms or checks Several types of transactions may require the insertion of a check or other form into the printer: n n n n n n Credit card transaction (requiring a merchant verification or authorization slip) Multiple-part forms such as credit transactions or merchandise returns Electronic funds transfers Electronic check Check printing (printing the date, payee, and amount on the check face) Check endorsement The TH320 can also print on multi-pa
PRINTING ON FORMS OR CHECKS n n n Follow the instructions from the host computer. The printer begins printing. Remove the form or check after it has been ejected. Follow the instructions from the host computer to finish the transaction. Dropin method n n n n n n Insert the form or check (as shown on the right above) into the slot from the top or side with the print side toward you. A slight resistance may be felt when the form comes in contact with the form stop.
PRINTING ON FORMS OR CHECKS Glued edge Front insertion printing - glued edge leading Top or side slip-in printing - No perforation holes to right side 38
VERIFYING AND VALIDATING CHECKS (OPTIONAL) Verifying and validating checks (optional) The printer’s MICR check reader enables check verification and validation by inserting the check from either the front or the top of the printer. To ensure that checks are properly verified and validated, they must be free of folds and wrinkles and inserted correctly into the MICR printer. Smooth a wrinkled or folded check for best performance.
VERIFYING AND VALIDATING CHECKS (OPTIONAL) Hold the check to the right, against the check guide and release it as soon as the printer begins to run. n Follow the instructions on the host computer to complete the MICR process: Upon instruction from the host, the check is fed into the printer, read and backed out to a position ready for endorsement, if desired. If the terminal indicates an incorrect read of the MICR: Remove the check. Reinsert the check, following steps 1, 2, and 3.
TIPS FOR AVOIDING PROBLEMS Tips for Avoiding Problems Prevent over heating of the printhead Overheating of the thermal printhead is one of the most common causes of serious printer problems. To prevent overheating, certain duty cycle restrictions need to be applied because of the heat generated by the thermal printhead, particularly when it is printing logos.
TIPS FOR AVOIDING PROBLEMS Duty cycle Percentage of time that the specified “Amount of solid coverage” can be printed during a one minute period of time. Example: at 20% solid coverage, 35° C temperature, a 50% duty cycle is to be used, resulting in 30 seconds of printing and 30 seconds without printing. For reference A typical receipt with text (contains some blank spaces) is approximately 12% dot coverage.
STATUS INDICATORS Troubleshooting The simple design of TH320 requires virtually no periodic servicing. However, if problems do occur, they can usually be diagnosed readily by checking the light status indicators, below, then referring to appropriate section of the Troubleshooting guide on the pages that follow. Status Indicators The on-line, paper status, error light is the light to the rear, on the top edge of the printer. It may be the first indication that something is wrong.
STATUS INDICATORS Light behavior Printer status Off No power Fast blink Firmware download Fast blink Level 0 diagnostics (occurs at power on and on reset) Fast blink Cover open (receipt or slip) Paperout Carriage jam Slip jam Knifejam Slow blink Paper low Temperature error Voltage error Steady On All other states Printer beeps Condition Possible causes What to do Printer beeps in a single, double, or triple pattern at first power on.
STATUS INDICATORS Printer doesn’t have power (light not on) Power supply may be defective. If the power supply is plugged in, but does not come on, you need to order a new power supply. See “Power supply and power cords.” Printer has power but doesn’t print. Cables may not be connected properly. Check all cable connections. Check that the host computer and power supply are both on (the power supply is turned on by plugging it into an outlet). See “Connect the cables.” DIP switches not set correctly.
STATUS INDICATORS The on-line, paper status, error light is blinking and the printer won’t print. Thermal print head temperature is out of range. The print head may overheat when printing in a room where the temperature is above the recommended operating temperature or when printing high density graphics continuously, regardless of the room temperature. In either case,the printer will shut off.
STATUS INDICATORS Forms print is light or spotty. Form not inserted in correctly. See “Printing on forms or checks.” Impact print head is dirty or defective. Contact a service representative. Improper platen gap. Contact a service representative. Ribbon cassette is defective See “Installing or re placing the ribbon cassette.” Ribbon cassette is worn. Replace the ribbon cassette. See “Installing or replacing the ribbon cassette.” Light print, smudging, or slip skews. Platen gap needs adjustment.
STATUS INDICATORS Print is light or spotty. Paper roll loaded incorrectly. Check that the paper is loaded properly. Thermal printhead is dirty. Use recommended thermal receipt paper. Clean the thermal printhead with an alcohol pen prior to going back to an approved paper. Do not spray the thermal printhead with household cleaner as this may damage it and the electronics. The thermal printhead does not normally require cleaning if the recommended paper grades are used.
STATUS INDICATORS Forms or checks skew or catch in the slip station. There is an obstruction or paperjam in the slip station. Open the front cover and check for paper jams or other obstruction in the slip station. Clear the jammed paper or obstruction. The MICR check reader does not read or misreads checks. The check is inserted improperly. Make sure the check is inserted properly with the MICR characters down. See “Verifying and validating checks” section. The check is fraudulent.
OTHER CONDITIONS Other conditions The following problems all need to be corrected by a qualified service representative.
Herausgegeben von/Published by Wincor Nixdorf International GmbH D-33094 Paderborn
