User guide

Quick Heal Total Security 2011
Technical Support
Quick Heal Technologies (P) Ltd. 93 User Guide
Technical Support
Quick Heal provides extensive technical support for registered users. It is recommended that you have all the necessary details with
you during the call to receive efficient support from Quick Heal support executives.
When is the best time to call?
Quick Heal Technologies (P) Ltd. provides technical support between 9:30 AM and 9:30 PM IST (Indian Standard time).
Which number to call?
Quick Heal users can call +91 - 927 22 33 000.
Quick Heal users in India can also call the Toll Free support number 1800 233 3733.
Details that will be necessary during the call
• Product Key, that is included in the boxed version of the products. If the product is purchased online, then the Product
Key can be obtained from the email confirming the order.
• Information about the computer: brand, processor type, RAM capacity, the size of the hard drive and free space on it, as
well as information about other peripherals.
• The operating system: name, version number, language.
• Version of the installed anti-virus and the virus database.
• Software installed on the computer.
• Is the computer connected to a network? If yes - contact the system administrators first. If the administrators can't solve
the problem they should contact Quick Heal technical support.
• Details: When did the problem first appear? What were you doing when the problem appeared?
Very often this information helps us to resolve your problem quickly.
What should I say to the technical support personnel?
You need to be as specific as possible and provide maximum details as the support executive will provide solution based on your
input.