User guide

Quick Heal Total Security 2011
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Quick Heal Technologies (P) Ltd. 66 User Guide
Submitting System Information file
This tool generates an INFO.QHC file at C:\ and submits the same automatically to [e-mail].
INFO.QHC file contains information in text and binary format. It contains critical system details and installed Quick Heal
Total Security version details. Information contains automatic execution of files (through Registry, Autoexec.bat, System.ini
and Win.ini) and Running processes along with their supported library details. These details are used to analyze the
system for new Malwares and proper functioning of Quick Heal Total Security. The above information is used to provide
better and adequate services to customers. This tool doesn't collect any other personally identifiable information,
passwords etc. We respect your privacy; rest assured this information will not be shared or disclosed.
Generating System Information
To generate system information you need to perform the following steps:
1. Click Help -> Support from the
Dashboard .
2. Click Submit System Information.
3. The System Information wizard opens. Click Next to continue.
4. Select the system information generating reason. If you are suspecting new Malwares in your system then select I
suspect my system is infected by new Malwares or if you are facing problem while using Quick Heal Total Security
then select I am having problem while using Quick Heal. Provide comments in the Comments text area and also
enter your email address. Click Finish.
5. System Information (INFO.QHC) will be generated and sent to Quick Heal Technical Support.
Remote Support
Quick Heal Technical Support Team also provides Remote Support in some cases. Quick Heal Remote Support module helps us to
easily connect to your PC through the Internet and provide remote support. This helps us to give you efficient remote support as if
our technical executives are there in front of your PC. No installation is required. Please follow the below given to use Remote
Support:
1. Click Remote Support to activate the Remote Support Agent on your system.
2. Contact Quick Heal Support team.
3. Provide the ID available in Quick Heal Remote Support Agent to Quick Heal Support executive.
4. Quick Heal Support executive will remotely access your system to fix the issue.