User guide

Quick Heal Total Security 2011
End User License Agreement
Quick Heal Technologies (P) Ltd. 4 User Guide
THIRD PARTY WEBSITE LINKS
At some point the software product includes links to third party sites; you may link to such third party websites as the user of this
software. The third party sites are not under the control of Quick Heal and Quick Heal is not responsible for the contents of any
third party website, any links contained in the third party websites. Quick Heal is providing these links to third party websites to you
only as a convenience and is not responsible for any kind of loss/ damage arising out of it.
SUPPORT
Quick Heal offers support features during usage of this software i.e., Live Chat with technical support team and/ or the technical
support team may, at your discretion, take remote computer access. The availing of this support will be solely at your discretion and
you are solely responsible to take back up of the existing data/software/programs in your computer before availing such a support.
Quick Heal will not be held responsible for any loss of data, any kind of direct/ indirect/ consequential loss or damage to data/
property arising during this entire process. If at any point of time the Technical Support team is of the opinion that it is beyond their
scope, it will be the sole discretion of Quick Heal to suspend, cease, terminate or refuse such support as Quick Heal does not claim
any warranty and/or guarantee of any kind in providing the support feature.
EMAIL/ELECTRONIC COMMUNICATION
Once you register the software by activating the software product, Quick Heal may communicate with you on the contact
information submitted during the registration process through email or other electronic communication device like telephone or a
cell phone. The communication can be for the purpose of product renewal or product verification for your convenience.
QUICK HEAL STATUS UPDATE
Upon every update of licensed copy, Quick Heal Update module will send current product status information to Quick Heal Internet
Center. The information that will be sent to the Internet Center includes the Quick Heal protection health status like, which
monitoring service is in what state in the system. The information collected does not contain any files or personal data. The
information will be used to provide quick and better technical support for legitimate customers.
COLLECTION OF INFORMATION
Quick Heal's software may collect the following information which may / may not contain any personally identifiable information
either with or without your discretion/permission, solely for statistical purpose or enhancing and evaluating the ability, effectiveness
and performance of Quick Heal's product in identifying and/or detecting the malicious behavioral pattern, inherently fraudulent
websites and other Internet security threats/ risks. This information will not be correlated with any personally identifiable
information and shall include, but not limited to:
• Any type of Executable files which the Quick Heal's software may identify having a potentially malware behavioral pattern.
• Any type of information relating to the status of the software that whether there occurred any error while installing the
software or the installation was successful.
• Any type of URLs of websites visited that the Quick Heal's software deems inherently and potentially fraudulent.
• Any type of information that Quick Heal's software deems potentially fraudulent, posing security risks/ threats.
• Any type of information for identifying the Media Access Control (MAC) address of the Computer on which the Quick
Heal's Software has been installed.
• Any type of information for identifying the Internet Protocol (IP) Address and information required for effective license
administration and enhancing product functionality and usability.
• You admit that the information/data as collected above can be used for analyzing, preventing and detecting the potential
internet security risks, publishing any type of data/ reports/ presentations on the trends collected, sharing the data to
create awareness with any organizations, vendors.