User guide

54
About Section
Quick Heal Total Security About section provides following information:
• Quick Heal Total Security Version
• Quick Heal Total Security Virus Database
• License Information
Following options are also available in About Section:
License Details
License Information and End User License Agreement (EULA) are available
under this section.
Update License Details: This feature is pretty useful to synchronize your
existing License information with Quick Heal Activation Server. e.g. Suppose
you wish to renew your existing subscription and you do not know how to
renew it or facing problem during renewal. You can call Quick Heal Support
team; provide your Product key and Renewal Code.
Quick Heal Support team will renew your copy. You just need to follow the
below given steps:
1. Be connected to Internet.
2. Click Update License Details.
3. Click Continue to update your existing subscription.
Print License Details: Click Print License Details to print the existing
subscription information.
Activate Now
If Quick Heal Total Security is not activated then Activate Now button is
available in About section. Activate Now helps you to activate your copy.
Renew Now Renew Now helps you to renew your existing subscription.
Support
Support section provides information about Technical Support guidelines and
Quick Heal Support’s contact details. You can locate the nearest Quick Heal
Support team.
Remote Support
Quick Heal Technical Support Team also provides Remote Support in some
cases. Quick Heal Remote Support module helps us to easily connect to your
PC through the Internet and provide remote support. This helps us to give
you efficient remote support as if our technical executives are there in front
of your PC. No installation is required. Please follow the below given to use
Remote Support:
1. You just need to click Remote Support to activate the Remote
Support Agent on your system.
2. Contact Quick Heal Support team.
3. Provide the ID available in Quick Heal Remote Support Agent to
Quick Heal Support executive.
4. Quick Heal Support executive will remotely access your system to
fix the issue.