User guide

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Technical Support
If you call Technical Support and have the necessary information on hand we will be able to help you more efficiently.
Where should I call?
You can call to our toll free support number 18002333733.
When is the best time to call?
Quick Heal Technologies (P) Ltd. provides technical support between 10:00 AM and 6:00 PM (Indian Standard time).
What should I be ready with, before calling?
• Your Product key which is included in the boxed version of the products. If you have purchased our products on-line then
you will find the Product key in the mail confirming your order.
• Information about your computer: brand, processor type, RAM capacity, the size of your hard drive and free space on it,
as well as information about other peripherals.
• Your operating system: name, version number, language.
• What is the version of installed anti-virus and what is the virus database.
• What software is installed on your computer?
• Is your computer connected to a network? If yes - contact your system administrators first. If they can't solve your
problem they should contact technical support themselves.
• Details: When did the problem first appear? What had you been doing before the problem appeared?
Very often this information helps us to resolve your problem quickly
What should I say to the technical support personnel?
Please be as specific as possible and provide maximum details. Remember that the specialist is basing on the information that you
provide.