User Guide Quick Heal Total Security 2010 Quick Heal Technologies (P) Ltd. http://www.quickheal.
Copyright © 1993-2009 Quick Heal® All Rights Reserved. All rights are reserved by Quick Heal Technologies (P) Ltd. No part of this software may be reproduced, duplicated or modified in any form or incorporated into any information retrieval system, electronic or any other or transmitted in any form without prior permission of Quick Heal Technologies (P) Ltd, 603 Mayfair Towers II, Wakdewadi, Shivajinagar, Pune-411005, India.
License Agreement IMPORTANT: Read this License Agreement carefully before using this software. BY USING THIS SOFTWARE IN ANY WAY YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF THIS USER LICENSE AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS BELOW, DO NOT USE THIS SOFTWARE IN ANY WAY AND PROMPTLY RETURN IT OR DELETE ALL THE COPIES OF THIS SOFTWARE IN YOUR POSSESSION.
QUICK HEAL STATUS UPDATE Upon every update of licensed copy, Quick Heal Update module will send current product status information to Quick Heal Internet Center. The information that will be sent to the Internet Center includes the Quick Heal protection health status like which monitoring service is in what state in the system. The information collected does not contain any files or personal data. The information will be used to provide quick and better technical support for legitimate customers.
About This Document This user guide contains all the information you need to install and use Quick Heal Total Security on Windows. Once familiar you can also use it for future reference. Full care has been taken to incorporate all details with the latest developments in the shipping. The following are the list of conventions used in this document: Convention Meaning Bold Font Menu titles, commands, window titles, dialog elements, etc. Additional Information, Important Information, Notes etc.
About Quick Heal Total Security Quick Heal Total Security gives your desktop needed protection from various Internet threats. It gives Internet Security by automatically removing viruses and spyware, fighting spam, blocking access to hackers, preventing access to unwanted and malicious websites and blocking pop-up banner advertisements. Complete Virus Protection Quick Heal’s powerful virus detection engine provides protection from new and more complex virus threats that are appearing.
Anti-Phishing Quick Heal Anti-Phishing toolbar has been introduced. This automatically scans all accessed web pages for fraudulent activity protecting you against any phishing attack as you surf the internet. It also prevents identity theft by blocking phishing websites. So you can do online shopping, banking and website surfing safely PC2Mobile Scan PC2Mobile Scan has been introduced under scan.
Table of Contents INSTALLING QUICK HEAL TOTAL SECURITY ......................................................................................................................................... 10 GETTING STARTED ........................................................................................................................................................................................ 10 SYSTEM REQUIREMENTS.............................................................................................
CONFIGURING WINDOWS MOBILE PHONE BEFORE SCAN .................................................................................................................. 57 SCANNING WINDOWS MOBILE ................................................................................................................................................................... 58 CONFIGURING OTHER MOBILE PHONE BEFORE SCAN ...................................................................................................................
Chapter 1 Installing Quick Heal Total Security Quick Heal has a simple installation procedure. During installation, read each installation screen, follow the instructions, and then click Next to continue. Quick Heal should be installed on a virus-free machine. If you are sure that your computer is infected by a virus, use the Emergency CD to remove the viruses before installing Quick Heal. If you are not sure whether your computer is infected by viruses, continue with the installation.
System Requirements To use Quick Heal, your computer must meet the following minimum hardware requirements: Operating System Minimum Requirements Windows 2000 • 300 MHz Pentium Processor (or compatible) or higher • 256 MB of RAM Windows XP Windows Vista Windows 7 • 1 GB of free hard disk space • DVD or CD-ROM drive • Service Pack 3 or above • Internet Explorer 6 or higher • 300 MHz Pentium Processor (or compatible) or higher • 256 MB of RAM • 1 GB of free hard disk space • DVD or CD
Clients supporting Email scan Email scanning is supported for any of the following POP3 email clients: • Microsoft Outlook Express 5.
Quick Heal Anti-Phishing • This feature is supported for Internet Explorer 6 or above version. Quick Heal PC2Mobile Scan • Quick Heal PC2Mobile feature is supported on Windows XP/Vista/Windows 7 having 32-bit operating systems. • For Windows Mobile, Microsoft Active Sync 4.0 or above software must be installed. • For the list of Mobile phones supported please check http://www.quickheal.co.in/pc2mobile.asp.
This table gives a comparison of the features available in different flavors of Quick Heal: QUICK HEAL ANTIVIRUS PROTECTION Anti-Virus Protects your computer from all types of viruses. AntiSpyware Detects and cleans Spywares, Trojans and keyloggers, and protects against identity theft. AntiMalware Scans system registry and folders to detect and clean Adwares, Roguewares and other potentially harmful software. AntiRootkit Performs deep scan of your computer and removes all hidden rootkits.
PC OPTIMIZATION Registry Cleanup Cleans invalid and junk entries from system registry and optimizes system speed. Disk Cleanup Cleans all the unwanted junk files and temporary files. MOBILE PROTECTION PC2Mobile Scan Scans and cleans your mobile phones, smart phones and PDA using your computer.
How to Install Quick Heal Total Security To start with installation, insert the Quick Heal CD in the CD-Drive. CD being enabled with auto-run feature will automatically prompt you with a list of available options. 1. Click Install Quick Heal Total Security to initiate the installation process. Figure 1-1: Install Quick Heal Total Security 2. Installation program will first perform Pre-install virus scan on your system to scan system memory, master boot record and system files for known viruses. 3.
If the CD auto-run menu does not appear In some systems, CD-ROM drive does not automatically start a CD when it is inserted. In such case, to start the installation, please perform the following steps: 1. Double click the My Computer icon on your Desktop. 2. Right click the CD-ROM drive and select Explore option. 3. Double click Autorun.exe to start the installation. Uninstalling Quick Heal Total Security If due to any reason you wish to uninstall Quick Heal, please perform the following steps: 1.
Chapter 2 Registering Quick Heal Total Security After installation of Quick Heal Total Security, you will need to register your copy to get it activated. It is strongly recommended that you register and activate your copy immediately after installation; otherwise without activation it cannot be further updated. Registered users can get other benefits like technical support and messenger service.
Registering Offline with Internet Connection on some other PC In case if Internet connection is not available on your computer, you will need to register your copy by filling the registration form on our website. You can visit off-line activation page on our web site at http://license.quickheal.com/html/off2my_act/ with any system having Internet Connection. For example: Cyber cafe.
Important Information about Multi-user Pack Registration For Multi-user pack when the first Product key of Quick Heal is registered, registration information of the first Product key is automatically applied for all the other Product keys in the pack. As a result the Product keys that are registered after the registration of first Product key will have same user information and subscription expiry date.
Renewal To renew your copy of Quick Heal you need to buy renewal code. You can purchase a renewal code from Quick Heal, or from nearest distributor or reseller. Renewing Online using Internet Access on the same PC If your PC has Internet connection then you can renew Quick Heal online by performing the following steps: 1. Click Start -> Programs -> Quick Heal Total Security -> Quick Heal Total Security. 2.
Renewing Offline using Internet Access on some other PC In case if Internet connection is not available on your computer, you will need to renew your copy by filling the renewal form on our website. You can visit off-line renewal page on our web site at http://license.quickheal.com/html/off2renewal/ with any system having Internet Connection. For example: Cyber cafe.
Can I Install Quick Heal on another computer? If you install Quick Heal Total Security on another computer, after installation it is necessary to register your software. You must perform the registration procedure by providing new Product key. Any previously obtained Product key and License Keys are invalid and will not work on another computer. One Product key can only be used for one computer. What to do if my Product key is lost? Product key will serve as the users Identity.
Chapter 3 Using Quick Heal Total Security All the features related to Quick Heal can be accessed from Quick Heal main window. In addition, you can also access Quick Heal main window or the features from Windows system tray. Proceeding by the default installation, Quick Heal protects your entire system. You do not have to manually start Quick Heal Total Security to protect your system in such cases.
On the left side of the main window select the option that you want. You have following options: Status View the status of Quick Heal Total Security. This section provides status of important security scanning. Scan Virus scanning is obviously the most important component of any Anti-Virus software. Quick Heal scanner detects viruses in boot records, partition tables, executable files, compressed files, compressed exes, mailboxes, OLE files, script files, scrap etc.
Right Shell Menu Options Open Total Security Launch Quick Heal Total Security. Launch AntiMalware Launch Quick Heal AntiMalware. Check New Messages Displays new messages received from Quick Heal. Enable/Disable Entertainment Mode Enables/Disables all Quick Heal prompts and notifications. View Messages Displays the messages received from Quick Heal. Enable/Disable Online Protection Enables/Disables Quick Heal Online Protection. Option Check or configure various Quick Heal Total Security options.
Performing Manual Scans If Online Protection is enabled with default setting, you normally would not need to scan manually. However, you can manually scan your entire computer, or individual floppy disks, drives, network drives (mapped drives), USB data storage drives, folders, or files if you wish to. Although the default settings for manual scanning are usually adequate, you can adjust the options for manual scanning in the Options of Quick Heal Total Security.
Performing scan on folder Occasionally you would also like to scan specific folders. To perform scan on desired folder: 1. Start Quick Heal Scanner. 2. In the Quick Heal Scanner main window, click Scan on the left pane. 3. In the Scan pane, double click the Scan Folder. 4. Select the folder you want to scan. You can also choose multiple folders for a single scan. Select Exclude Subfolder if you do not wish to scan subfolders. 5. Click OK to initiate the scan. 6.
Adding Item in My Profile for regular scan You can add a custom scan if you regularly scan a particular area of your computer and don’t want to specify that area to be scanned every time. You can delete the scan when it is no longer necessary. To create a custom scan 1. Start Quick Heal Total Security. 2. In the Quick Heal Total Security main window, click Scan on the left pane. 3. In the Scan pane, click Add Item. 4.
To scan one or more drives You can scan all or specific drive(s) available on your system. To scan the drive(s): 1. Start Quick Heal Total Security. 2. In the Quick Heal Total Security main window, click Scan on the left pane. 3. In the Scan pane, click the Drives section. 4. Select Drive dialog box appears. Herein check the drives you want to scan from the drives list box. You can check special selection for multiple drives by checking items in the Drive Types group. 5. Now click Scan button.
Overview of DUMB mode scanning Dumb mode scanning is recommended if no virus was detected during an ordinary scanning procedure but the system is still behaving strangely (for example, slow performance of applications, and so on). Otherwise, we do not recommend dumb scanning mode as it noticeably slows down the scanning speed of Quick Heal Total Security. Scheduling Quick Heal Total Security Scanner You can schedule the scanner to scan automatically at predetermined time and intervals.
To edit a scheduled scan You can change the schedule of any scheduled scan. To edit a scheduled scan: 1. On the left pane of the main window, under Quick Heal Total Security, click Tools. 2. In the Tools pane, click Schedule Scan. Total Security Scan Scheduler wizard will appear. 3. Click Modify Schedule Scan and select schedule scan created previously. 4. Click Next. 5. Change the schedule as desired. 6. When you are done, click Next. 7. Change the scan area as desired. 8. Click Next. 9.
To disable Online Protection temporarily 1. Right-click Total Security Online Protection icon on the Windows task bar. 2. Click Disable Online Protection. 3. A prompt that recommends against turning off Online Protection appears. Select the time period for Online Protection to automatically enable itself or permanently disable using the Select Action drop-down box. Figure 3-2: Disable Online Protection 4. Click OK to disable Online Protection.
Using Email Protection Email is the most common medium for spreading viruses and other malicious programs. Since email is most widely used for communication, newer viruses are using email as a medium to spread. Virus authors are always looking for new methods to automatically execute their viral codes using some vulnerability amongst popular email clients. Hence, for every user it is very important to have robust mail protection, which will block viruses or malicious programs at transferring level itself.
Knowing about Trusted Email Clients Email is the most common medium for spreading viruses and other malicious programs. Since email is most widely used for communication, newer viruses are using email as a very easy medium to spread. Virus authors are always looking for new methods to automatically execute their viral codes using some vulnerability amongst popular email clients. Worms are also using their own SMTP engine routine to spread their infection.
Using Startup Scan Total Security Startup Scan keeps a watch on the programs trying to get automatic execution control. It also keeps a watch on some of the system files, which are commonly patched (or replaced) by certain worms/backdoors/trojans. By default it is configured to check these on every boot operation. When a program takes an automatic execution control it can be: • A program installed by you. • A program installed without your knowledge, which in case might be a malicious program.
Using Messenger Quick Heal Total Security Messenger provides the trusted link for message delivery between Quick Heal Team and you (the User). It automatically gathers information from our web site and informs you about New Viruses, Hoaxes, Upgrade availabilities and other information. It can be also used from Local Folder or Network path. Quick Heal Total Security Messenger icon on the tray indicates that the messenger is running.
To check the Message Instantly: By default the messenger is configured to check for the message automatically from Internet. See Customizing Quick Heal Total Security Messenger. You can also check the message any time instantly. To check the message instantly: 1. Right Click Quick Heal Total Security icon from windows system tray. 2. Select Check New Messages. This checks the new message if available on Quick Heal website instantly (subject to the availability of internet).
Statistics Quick Heal now provides statistics for Online Protection, Email Protection and AntiSpam Protection. Following are the statistics provided by Quick Heal: Online Protection Statistics Number of files scanned Provides information about total number of files scanned. Number of infected files Provides information about total number of infected files found. Number of suspicious files Provides information about total number of suspicious files found.
Email Protection Statistics Number of emails scanned Provides information about total number of emails scanned for infection. Number of emails with attachments Provides information about total number of email received along with attachments. Number of infected emails Provides information about total number of emails found infected. Number of attachments Provides information about total number of attachments received.
Viewing Virus List Quick Heal Total Security Virus List provides an exhaustive database of respective virus names along with their category. Viewing Virus List 1. Start Quick Heal Total Security. 2. In the left pane of the Quick Heal Total Security main window, click Tools. 3. Click Virus List. For the first time Virus List will take considerable time to load the list. Virus List Overview To find for a virus in the virus list: 1. Click Find. 2. Type the name of virus you want to find. 3.
You can perform the following tasks with the Quarantine feature: Add Add a file to the Quarantine module. Remove (Delete) Delete a quarantine file. Remove All Delete all the Quarantine files. Restore Restore a file from Quarantine to its original location. Send You can send the quarantined file to our research lab for further analysis. Select the file which you wish to submit and click Send.
Figure 3-3: Secure PC from autorun malwares Although Quick Heal recommends that you keep the autorun feature of your PC disabled, but if you wish to enable the Autorun feature of your PC, just follow the steps mentioned earlier, and in Step 2 click the Enable Autorun feature on my PC button to enable autorun on your PC.
Secure Removable Drives Quick Heal Total Security safeguards your USB devices from autorun malwares. Autorun feature of the removable drive is one of the mediums for malwares to gain access into the system. The Secure Removable Drives feature prevents autorun malwares from using your removable device as an infection spreading medium. Securing the removable drive also ensures that the drive, if connected to an infected system, cannot be used for spreading autorun malwares on other system.
System Information Quick Heal Total Security System Information is an essential tool to gather critical information of a Windows based system for following cases: To detect new Malwares This tool gathers information to detect new Malwares from Running processes, Registry, System files like Config.Sys, Autoexec.bat etc. To get Quick Heal Total Security information It gathers information of the installed version of Quick Heal Total Security, its configuration settings and Quarantined file(s), if any.
Creating Emergency CD or Command Line Scanner You can create your own emergency bootable CD that will help you to boot your Windows PC and scan and clean all the drives including NTFS partitions. This helps in cleaning badly infected PC from file infecting viruses which cannot be cleaned from inside Windows. This features works on Windows 2000 and above operating system. You can create an emergency CD or command line scanner from Quick Heal Total Security at any time.
To create Command line scanner You can create DOS Command line scanner using Emergency CD wizard. 1. Start Quick Heal Total Security. 2. Click Tools from the left pane. 3. Click Emergency CD. 4. Click Next. 5. Select Save Command line scanner at option provided. 6. Browse the folder or type the path where you wish to create command line scanner. 7. Click Next. 8. Command line scanner will be created.
Start Quick Heal AntiMalware from Quick Heal Total Security system tray icon 1. Right click Quick Heal Total Security system tray icon. 2. Click Launch AntiMalware. 3. Click Scan Now to initiate AntiMalware Scanning. Quick Heal AntiMalware Action on Malware found While scanning for malwares Quick Heal AntiMalware displays malicious files, folders and registry entries related to various malwares.
Quick Heal AntiMalware Settings Scan for suspicious items Exclusion A signature free scanning to detect malware traces based on heuristic. To enable Scan for Suspicious items please follow the below given steps: 1. Start Quick Heal AntiMalware. 2. Click Settings. 3. Select Scan for Suspicious items. 4. Click OK to save the changes. You can configure Quick Heal AntiMalware to skip scanning of certain files and folders. To exclude a file from AntiMalware scanning: 1. Start Quick Heal AntiMalware.
Using Quick Heal Anti-Phishing Quick Heal Total Security prevents you from accessing phishing and fraudulent websites. Phishing is a fraudulent attempt, usually made through email, to steal your personal information. Quick Heal Anti-Phishing automatically scans all accessed web pages for fraudulent activity protecting you against any phishing attack as you surf the internet. It also prevents identity theft by blocking phishing websites, so you can do online shopping, banking and website surfing safely.
Incompatibility with Internet Explorer 7 and higher version’s Anti-Phishing Microsoft's Internet Explorer 7.0 and higher version has its own Anti-Phishing toolbar feature. It has been observed that if two antiphishing toolbars are installed and used simultaneously you may experience inconsistent results or your browsing speed may slow down. It is not recommended to run Quick Heal Anti-Phishing toolbar along with Internet Explorer's own anti-phishing toolbar.
Hijack Restore Hijack Restores, restores the important Internet Explorer settings to default settings. Internet Explorer settings modified by Malwares, Spywares, Genuine applications and even by you can be easily restored to default setting using Hijack restore. This tool also restores certain other critical operating system settings like registry editor and task manager. Using Hijack Restore 1. Start Quick Heal Total Security. 2.
Windows Spy This tool can be used to find out more information about an application or process whenever required. At times it happens that we keep on getting dialog boxes or messages that are shown by spyware or some malware and we are not able to locate the malware. In such situation this tool can be used to find out more information about the application by dragging the target on to the dialog or window that appears on the screen. This tool will provide following information about the dialog or a window.
About Section Quick Heal Total Security About section provides following information: • Quick Heal Total Security Version • Quick Heal Total Security Virus Database • License Information Following options are also available in About Section: License Details License Information and End User License Agreement (EULA) are available under this section. Update License Details: This feature is pretty useful to synchronize your existing License information with Quick Heal Activation Server. e.g.
Chapter 4 Using PC2Mobile Scan Quick Heal PC2Mobile Scan feature is available in Quick Heal Total Security. This feature scans for viruses, spywares and other malwares in mobile phone. To scan your mobile device you need to connect it to PC using any of the following methods: • USB Cable or • Bluetooth List of all the PC2Mobile Scan supported mobile is given below. Some mobile phones can be connected to PC by both the methods USB cable as well as Bluetooth.
Nokia Nokia-2610, Nokia-3100, Nokia-3105, Nokia-3109 Classic, Nokia-3120, Nokia-3200, Nokia-3220, Nokia-3500 Classic, Nokia-3510, Nokia-3510i, Nokia-3650, Nokia-3660, Nokia-5070, Nokia-5140, Nokia-5140i, Nokia-5200, Nokia-5300 XpressMusic, Nokia-5310 XpressMusic, Nokia-6020, Nokia-6021, Nokia-6030, Nokia-6060, Nokia-6070, Nokia-6080, Nokia-6085, Nokia-6100, Nokia-6101, Nokia-6103, Nokia-6110 Navigator, Nokia-6111, Nokia-6120 Classic, Nokia-6124 Classic, Nokia-6125, Nokia-6131, Nokia-6151, Nokia-6170, Nokia-
Sony Ericsson Sony Ericsson-C702, Sony Ericsson-C902, Sony Ericsson-D750i, Sony Ericsson-G502, Sony Ericsson-J300i, Sony Ericsson-K300i, Sony Ericsson-K310i, Sony Ericsson-K320i, Sony Ericsson-K500i, Sony Ericsson-K510i, Sony Ericsson-K530i, Sony Ericsson-K600i, Sony Ericsson-K610i, Sony Ericsson-K610im, Sony Ericsson-K660i, Sony Ericsson-K700i, Sony Ericsson-K750i, Sony Ericsson-K770i, Sony Ericsson-K790i, Sony Ericsson-K800i, Sony Ericsson-P800, Sony Ericsson-P900, Sony Ericsson-P910i, Sony Ericsson-S500i
Scanning Windows Mobile To scan a Windows Mobile, follow the below given steps: 1. Start Quick Heal Total Security. 2. In the Quick Heal Total Security main window, click Scan on the left pane. 3. In the Scan pane, select Mobile tab. 4. Select the Mobile Phone from the list. 5. Click Scan to start scanning.
Connection through Bluetooth To configure your mobile phone via Bluetooth, please follow the below given steps: 1. Connect your Mobile phone to PC or Laptop through Bluetooth. 2. Ensure that you are able to connect your mobile phone through your PC via Bluetooth. 3. Start Quick Heal Total Security. 4. In the Quick Heal Total Security main window, click Scan on the left pane. 5. In the Scan pane, select Mobile tab. 6. Click Add Mobile. 7. Select Other Mobile Phone. 8.
Connection through USB Cable To configure your mobile phone via Cable, please follow the below given steps: 1. Connect your Mobile phone to PC or Laptop through Cable. 2. Ensure that you are able to connect your mobile phone through your PC via Cable. 3. Start Quick Heal Total Security. 4. In the Quick Heal Total Security main window, click Scan on the left pane. 5. In the Scan pane, select Mobile tab. 6. Click Add Mobile. 7. Select Other Mobile Phone. 8.
Chapter 5 Using Anti-Rootkit Quick Heal Anti-Rootkit is a program that proactively detects and cleans rootkits that are active in the system. This program scans objects like running Processes, Windows Registry and Files and Folders for any suspicious activity and detects the rootkits without any signatures. It detects most of the existing rootkits and is designed to detect the upcoming rootkits and also provides the option to clean them.
With the help of Scan Settings you can select what item to scan during scan process. Configuring Quick Heal Anti-Rootkit for Scan 1. Start Quick Heal Anti-Rootkit. 2. Click on the Settings button on top bar of Quick Heal Anti-Rootkit. 3. Settings dialog box will appear. 4. By default Quick Heal Anti-Rootkit is configured for Auto Scan where it scans appropriate predefined system areas. Auto Scan Auto Scan is default scan option provided by Quick Heal Anti-Rootkit.
Scanning Results and Cleaning Rootkits Quick Heal Anti-Rootkit Scanning 1. Start Quick Heal Anti-Rootkit. 2. In the left side of the main window click on Start Scan. 3. Quick Heal Anti-Rootkit will start scanning your system for suspicious rootkit activity in running Processes, Windows Registry and Files and Folders. 4. After completing the scan result is displayed in three different tabs that will display hidden items in running Processes, Windows Registry and Files and Folders. 5.
Cleaning Rootkits through Quick Heal Emergency CD In some cases it may happen that rootkits are not being cleaned. They are reappearing during Quick Heal Anti-Rootkit scan. In such case you can also use Quick Heal Emergency CD for proper cleaning. All you have to do is create a Quick Heal Emergency CD and boot your system through it.
Chapter 6 Using Quick Heal PCTuner To open Quick Heal PCTuner application click Start -> Programs -> Quick Heal Total Security -> Quick Heal PCTuner. This opens the Quick Heal PCTuner Main Window. All the features of Quick Heal PCTuner are accessible from this main window.
This main window of Quick Heal PCTuner lets you access and execute all the features of Quick Heal PCTuner. The features are divided under six menus. These menus are available on the left side of the window. The menus available in Quick Heal PCTuner are as follows: Menu Feature Dashboard Provides an indication of the current status of the system. Cleanup Cleans up system clutter such as junk files, invalid registry entries, browsing history, etc.
Dashboard The Dashboard menu is the default feature that is visible on opening the PCTuner application. The Dashboard menu organizes information making it easy to read and interpret. The information is presented in a manner to provide an indication about the actions that have been taken and the actions that are pending. Status The Status feature provides up-to-date status information about the key performance indicators of Quick Heal PCTuner.
Cleanup Cleanup menu cleans up system clutter such as invalid and unwanted junk files, invalid registry entries, traces of your Internet history, etc. The Cleanup menu consists of four menu items. They are: • Auto Cleanup • Disk Cleanup • Registry Cleanup • Traces Cleanup Auto Cleanup Auto Cleanup is a tune-up activity that performs Disk Cleanup, Registry Cleanup and Traces Cleanup at the click of a single button.
How to Perform Auto Cleanup To execute Auto Cleanup, please perform the following steps: 1. Click Cleanup -> Auto Cleanup. 2. Click Options if you wish to customize Auto Cleanup as mentioned earlier. 3. Click Start to begin Auto Cleanup. 4. Click Stop if you want to halt the Auto Cleanup; else click Close after completion of Auto Cleanup.
Disk Cleanup The Disk Cleanup feature is a tune-up activity that finds and removes invalid and unwanted junk files from the hard disk drive. Disk Cleanup deletes these files freeing up space that can be used for other applications and helps improving system performance. The Disk Cleanup feature also deletes temporary files, Internet cache files, improper shortcut files, garbage name files & empty folders.
Registry Cleanup The Registry Cleanup feature is a tune-up activity that removes invalid registry entries from the system that have appeared due to improper uninstall, non-existent fonts, etc. Sometimes during installation, the registry entries are not deleted. This leads to slower performance of the system memory. The Registry Cleanup removes such invalid registry entries to boost the performance of system memory.
Traces Cleanup The Traces Cleanup feature is a tune-up activity that removes traces from Internet history and MRU List (Most Recently Used) of various applications. It safely deletes history, cleans the cookies, cache, auto-complete forms and passwords. Removing traces like auto complete entries and saved passwords have to be deleted to ensure that user privacy is not breached.
Tools The Tools menu provides features which deletes duplicate files from the system. It also performs system defragmentation to improve system performance. It offers secure deletion where files will be deleted permanently and will not be recovered even if recovery software is used. Duplicate File Finder The Duplicate File Finder feature will delete duplicate files of various pre-defined file categories. It will search for duplicate files on different locations as per user input.
How to Delete Duplicate Files To delete Duplicate Files using Duplicate File Finder, please perform the following steps: 1. Click Tools -> Duplicate File Finder. 2. Click Options if you want to modify Duplicate File Finder settings. 3. The Quick Heal Duplicate File Finder Options window opens. In the Please select a duplicate category type frame; uncheck the categories that need to be skipped by the Duplicate File Finder. 4.
Secure Delete The Secure Delete feature is used to for deleting unwanted files or folders completely from the system. Data deleted using the Delete function of Windows can be recovered using Recovery Softwares as the link to such data remains in the cluster of hard drives. The Secure Delete feature of Quick Heal PCTuner deletes the file or folders directly from the hard drive making it unrecoverable even if Recovery Softwares are used.
How to use Secure Delete To delete files or folders using Secure Delete, please perform the following steps 1. Click Tools -> Secure Delete. 2. Click Options button. The Select Secure Delete Method window opens. Select the deletion method and click Accept button. 3. Click Add File button to locate the file you want to delete. 4. Click Add Folder button to locate the folder and its sub folders you want to delete. Figure 6-7: Using Secure Delete 5.
Defragmenter The Defragmenter feature defragments vital files, such as page-files and registry hives for improving the performance of the system. Files are often stored in different locations slowing down system performance. Defragmenter reduces the number of file fragments and clubs all the file fragments into one contiguous chunk on the disk to improve system performance. How to use Defragmenter To defragment the hard drive, please perform the following steps: 1. Click Tools -> Defragmenter. 2.
Using PCTuner Reports The Reports menu will contain reports for various tune-up activities performed by Quick Heal PCTuner. The Reports menu consists of seven menu items. Each menu item corresponds to a report of a particular tune-up activity.
Auto Cleanup Reports Auto Cleanup Reports contains a list of records distinguished by Date and Time. Each record contains a detailed report of Auto Cleanup feature performed on the system. To view Auto Cleanup Reports please perform the following steps: 1. Click Reports -> Auto Cleanup. 2. Highlight the required record in the list. 3. Click the Details button. 4. The Report window appears that contains the detailed report for the highlighted record.
Duplicate File Finder Reports Duplicate File Finder Reports contains a list of records distinguished by Date and Time. Each record contains a detailed report of Duplicate File Finder feature performed on the system. To view Duplicate File Finder Reports please perform the following steps: 1. Click Reports -> Duplicate File Finder. 2. Highlight the required record in the list. 3. Click the Details button. 4. The Report window appears that contains the detailed report for the highlighted record.
Other Features This chapter covers information about the two remaining menus of PCTuner: Other and About. Other The Other menu contains a menu item called Restore. The Restore feature restores the items to its original locations that were deleted by the Disk Cleanup and Registry Cleanup feature. It does not restore the items deleted by Traces Cleanup.
About The About menu contains a menu item called Information. The Information screen contains the following information: • Name of the software and version. • Copyright information • Whether the software is registered or not • Legal warning The Information screen also contains the following buttons: • Activate/License Details • Support • Close Activate/License Details The Activate button will only be available if the registration process of the PCTuner has not been completed.
Chapter 7 Customizing Quick Heal Total Security Quick Heal Total Security is provided with various options for customizing. You can easily configure Quick Heal Total Security as per your requirements. By default, Quick Heal Total Security is configured to provide the ideal protection for most of the computing environments. We recommend you not to change the preset options unless they are specifically required.
Scanner - Scan Options The Scanner settings will affect the scanning during manual scans. Scanner primarily contains the following options: What items to scan? You can specify which files to scan by specifying their extensions. By default, Quick Heal Total Security scans for the executable extensions. Scanning executable files is adequate in most of the situations as viruses only infect and spread from these types of files. Executable Files It covers the most common executable extensions.
How to respond when a virus is found This option allows the user to configure following activities when a virus is found during a scan: Repair Automatically, Delete if unsuccessful During a scan if a virus is found, then it will repair the virus without any interaction with you. If the file cannot be repaired it will be automatically deleted from your computer. When the scan is over, a summary window appears providing details about all the actions taken and other scan details.
Using Advanced Options while scanning The Advanced options determine how to perform a scan. You can set following options as per your requirements: Scan Archive Files When this option is selected Quick Heal Total Security scans files inside the archive files. Quick Heal Total Security can scan archive files like ARJ, CAB, CHM, GZ, MSExpand, RAR, SIS, TAR, TNEF and ZIP. Scanning inside compressed files increases scanning time.
Configuring Archive Settings Archive scan settings are different from the normal scan. You can set which archives to be scanned and action to be taken if a virus is found in an archive. This option allows the user to configure following activities when a virus is found during scan: Delete Automatically Deletes an archive containing virus-infected file without notifying you. Prompt Informs you when a virus is found in an archive and allows you to choose how to respond.
Scanner – Memory Scan Quick Heal Total Security scans the system memory every time it is started. It ensures that any infectious object is not running in the memory. Quick Heal Total Security Memory scan is smart enough to scan executable processes and additionally their supporting dynamic link libraries (.DLL). Memory scanning mode Quick Scan Scans memory for running executable processes only.
Setting the submission settings DNAScan suspected files can be submitted to research lab of Quick Heal through email. Submission of the suspected files is at your liberty. Submission of the DNAScan suspected files depend on the below mentioned settings: Do not submit files This option does not let DNAScan submit the suspected files to Quick Heal research lab. Submit suspicious files DNAScan suspected files can be submitted to Quick Heal research lab.
Scanner – PC2Mobile Scan To customize PC2Mobile Scan for Microsoft Windows SmartPhones 1. 2. 3. 4. Start Quick Heal Total Security. Click Options, under the top menu of the Quick Heal Total Security. Select PC2Mobile Scan under Protection tab. Select Notify Windows Mobile when connected. Selecting this option will notify you whenever a Windows Mobile phone is connected through USB cable to PC.
Specifying which files to scan Online Executable Files Scans files that are most likely to get infected by a virus. User Specified Extensions This choice allows you to specify extensions of the files to be scanned. On selecting this option you can enter the executable file extensions of your choice. From the next scan, the scanner will scan all the files with these extensions. Customizing User Specified Extensions 1. 2. 3. Select User Specified Extensions. Press Customize button.
How to respond when a virus is found Deny Access Prevents you from using a virus-infected file. Repair Automatically, delete if unsuccessful Attempts to repair the file from virus infection, in case if the file cannot be repaired, it will be deleted. Delete Automatically Deletes a virus-infected file without notifying you. Files deleted in such a manner cannot be recovered.
Protection - Email Protection 1. 2. 3. Start Quick Heal Total Security. Click Options, under the top menu of the Quick Heal Total Security. Select Email Protection under Protection tab. General Settings Enable Protection This option enables scanning of emails while downloading. Display Alert Message Virus found alert will be shown in case a virus is found in an email or attachment.
Control attachments to your incoming email Block attachments with multiple extensions Worms commonly use multiple extensions. Enabling this option will block multiple extension attachments in incoming emails. It prevents infection from new worms, and thus protects your system. Common multiple extensions are .exe, .scr, .mpg, etc. Block emails crafted to exploit vulnerability Enabling this option will block emails, which contain vulnerability like MIME, IFRAME, etc.
Protection – AntiSpam Quick Heal AntiSpam has been integrated with Quick Heal Email Protection. It will block unwanted mails coming to your inbox. Choose from these options to customize email scanning. 1. 2. 3. Start Quick Heal Total Security. Click Options, under the top menu of the Quick Heal Total Security. Select AntiSpam under Protection tab. AntiSpam Enable AntiSpam Scans email for Spam. Threshold Spam Score Higher the Threshold Score, weaker the SPAM control.
Enable AntiSpam Plugin In the earlier version of Quick Heal Total Security, adding email addresses, to the Black List or White List was done using the Options Menu of Quick Heal Total Security. To know more about these methods see Enable Black List and Enable White List. Although one can still add email address to the Black List or White List this way, the AntiSpam plugin feature in Quick Heal Total Security minimizes the effort for the user by providing options in MS Outlook or Eudora mail client.
AntiSpam Filter Folder Quick Heal AntiSpam scans the mail while scanning it will append the subject of the Spam mail with [SPAM] -. A SpamMails folder in the email client gets created automatically and all SPAM mails will be directly moved to that folder. Automatic SPAM filter rules creation is supported for Microsoft Outlook Express, Microsoft Windows Mail, Eudora and Mozilla Thunderbird. For Microsoft Outlook, you can create SPAM filter manually by following below given steps: Configuring MS Outlook: 1.
Enable Anti-Malware Quick Heal Total Security provides complete protection against Internet malwares like Riskware, Pornware, Hacktool, Spyware, Joke/Prank, etc. To enable Quick Heal Anti-Malware: 1. Select Enable Anti-Malware. 2. Click Ok to save the changes. Enable Anti-Phishing Quick Heal Total Security prevents you from accessing phishing and fraudulent websites. Phishing is a fraudulent attempt, usually made through email, to steal your personal information. To enable Quick Heal Anti-Phishing: 1.
Protection – Data Protection 1. 2. 3. 4. 5. Start Quick Heal Total Security. Click Options, under main windows menu of the Quick Heal Total Security. Click Protection tab. Select Data Protection option. Click OK to apply the changes. Block write access to removable drives Selecting this option will block data copying/modification/transfer on all the removable drives. Block complete access to removable drives Selecting this option will block complete access to the removable drives on your system.
How to respond when a packer is found Action for scanner Action for scanner in case of archive files Action for Online Protection Select the action that the scanner needs to take when a suspicious packer is detected while scanning. The following actions can be performed when the scanner detects a suspicious packer file: • Report only: Leaves the infected packer as it is and generates a report of the infections detected. • Quarantine: The infected packer will be moved to the quarantine folder.
Updates - Messenger 1. 2. 3. Start Quick Heal Total Security. Click Options, under the top menu of Quick Heal Total Security. Select Messenger under Updates tab. General Settings Enable Messenger This option enables Quick Heal Total Security Messenger service which provides important information about latest threats, updates and other information related to Quick Heal Total Security. Show Messenger icon in system tray This option shows Quick Heal Total Security Messenger icon in the system tray.
Getting messages from Local Folder or Network path Quick Heal Total Security Messenger can be configured to gather messages from a Local Folder or the Network Path. This feature enables Quick Heal Total Security Messenger's full functioning on systems where Internet connection is not available but systems are connected to LAN. To get messages from local folder/network path please follow the below given steps: 1. Take a system, which is connected, to the Internet.
Miscellaneous - Exclusions You can configure Quick Heal Total Security to skip scanning of certain files or folders. Scanning can be excluded in both cases, of known virus detection as well as DNAScan. Following scanning modules can be excluded • • • • Scanner Online Protection Memory Scanner DNAScan To exclude Files or Folders from scanning 1. 2. 3. 4. 5. 6. 7. Start Quick Heal Total Security. Click Options, under the top menu of Quick Heal Total Security. Select Exclusion under the Miscellaneous tab.
Miscellaneous - General Quickly scan system at Windows startup Enable Startup Scan This option lets Quick Heal Total security to scan the starting area of the system from wherein the programs are trying to get automatic execution control to trap new and unknown virus. It also keeps a watch on some of the system files, which are commonly patched (or replaced) by certain worms/backdoors/trojans. This feature is not supported on Windows Vista and above Operating system.
Scan removable devices Scan removable device when plugged into the system If this option is enabled, then Quick Heal will prompt you to perform a scan of removable device except CDs or DVDs. The user has two options: • Scan files on root of drive only • Scan full drive Select the necessary option and click Scan button.
Chapter 8 Cleaning Viruses Quick Heal warns you for a virus infection when: • A virus is encountered during a manual or scheduled scan. • A virus is encountered in the memory. • A virus is encountered by Quick Heal Total Security Online Protection/Email Protection. • A virus is detected through Start-up Scan. Cleaning viruses encountered during scans Quick Heal Total Security is adequately configured with the default installation to protect your system.
Reports During the scan you can also check the reports of the scan simultaneously. While scanning just press Reports window tab. By default setting, reports will be having infection event only. If you want to have the list of entire scan including clean files, select List files while scanning in the Scanner’s option page. Settings You can check the settings used during the scan. To view these settings, just press Settings window tab.
Chapter 9 Using Emergency CD and Command Line Scanner Quick Heal Total Security Emergency CD, - create your own emergency bootable CD that will help you to clean boot your Windows PC and scan and clean all the drives including NTFS partitions. This helps in cleaning badly infected PC from file infecting viruses which cannot be cleaned from inside windows.
Emgscan Options For specified options '-' inverts the default meaning. /DELETE Delete infected files. /REPAIR Disinfect whenever possible. /DUMB Do a "dumb" scan of all files. /WARE Scan for Adware/Spyware. /MIME Scan for .eml files. /HELP or /? Display this help. /LIST List all files checked. /NOSUB Do not scan subdirectories. /ARCHIVE[-] Scan inside archive files. /PACKED[-] Unpack compressed executables. /REPORT=FileName Create a report file.
Chapter 10 Updating Quick Heal Total Security Updates for Quick Heal Total Security are posted regularly on its website containing detection and removal of newly discovered viruses. To prevent newly discovered viruses from infecting your computer, your system should have latest updated copy of Quick Heal Total Security. By default Quick Heal Total Security is set to update automatically from the Internet. This is done without user’s intervention.
Quick Update picks up the definition file from the designated path, verifies its applicability on the installed version and upgrades your copy of Quick Heal Total Security accordingly. Update Guidelines for Network Environment Quick Heal Total Security can be configured to provide hassle free updates across the network. You are suggested to follow these guidelines for best results: 1. Setup one computer (may be the server) as the master update machine. Suppose server name is SERVER. 2.
Technical Support If you call Technical Support and have the necessary information on hand we will be able to help you more efficiently. Where should I call? You can call to our toll free support number 18002333733. When is the best time to call? Quick Heal Technologies (P) Ltd. provides technical support between 10:00 AM and 6:00 PM (Indian Standard time). What should I be ready with, before calling? • Your Product key which is included in the boxed version of the products.
Contact Us Head Office Global Support Center Quick Heal Technologies (P) Ltd. Telephone Support 603, Mayfair Towers II, Toll Free Number: 1800-233-3733 (For Indian Users) Wakdewadi, Shivajinagar, Pune 411005, Maharashtra Additional Help Line for Support: +91-253-3041888 Phone: +91-20-41060400 Email: support@quickheal.com Fax: +91-20-41060401 Email: info@quickheal.com Distribution Centers and Support Offices in India Ahmedabad Aurangabad Bangalore Quick Heal Technologies (P) Ltd.
Indore Mumbai Nagpur Quick Heal Technologies (P) Ltd. Quick Heal Technologies (P) Ltd. Quick Heal Technologies (P) Ltd. rd Flat No. 202, Rani Sati Apartments, CBlock, 60/1/5, New Dewas Road, Ahilya Mata Colony, Indore 452001, Madhya Pradesh 408, 3 Floor, ‘D’ Wing, Mathura Bhuvan, CHS, Dada Saheb Phalke Road, Dadar (E) Mumbai 400014, Maharashtra Flat No. 8, Plot No. G.B.
