Specifications
CHAPTER 1 WELCOME TO SMART VOICE ........................................................................................................................................................... 5
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NTRODUCTION ................................................................................................................................................................................................................ 5
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SING THIS MANUAL ...................................................................................................................................................................................................... 5
“Logging into User Mode” ......................................................................................................................................................................................... 5
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ERVICE REQUIREMENTS................................................................................................................................................................................................. 6
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ONTACT INFORMATION ................................................................................................................................................................................................. 6
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ARRANTY INFORMATION.............................................................................................................................................................................................. 6
12 Month Limited Warranty........................................................................................................................................................................................ 6
30 Day Out Of Box Failure Policy.............................................................................................................................................................................. 7
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ECHNICAL SPECIFICATIONS ........................................................................................................................................................................................... 7
Port Configurations..................................................................................................................................................................................................... 8
Power Requirements ................................................................................................................................................................................................... 8
Port Upgrade Procedure............................................................................................................................................................................................. 8
Maximum Smart Voice Systems per Telephone System............................................................................................................................................... 8
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ROGRAMMING MAINTENANCE ...................................................................................................................................................................................... 9
Local Programming .................................................................................................................................................................................................... 9
Remote Programming ................................................................................................................................................................................................. 9
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ELEPHONE SYSTEM REQUIREMENTS ............................................................................................................................................................................. 9
Hardware .................................................................................................................................................................................................................... 9
Software....................................................................................................................................................................................................................... 9
System Placement........................................................................................................................................................................................................ 9
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ECESSARY TOOLS FOR INSTALLATION........................................................................................................................................................................ 10
CHAPTER 2 FEATURES .............................................................................................................................................................................................. 10
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AILBOXES ................................................................................................................................................................................................................... 10
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EMORY ....................................................................................................................................................................................................................... 10
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MART KEYS ................................................................................................................................................................................................................. 10
Overview ................................................................................................................................................................................................................... 10
Programming ............................................................................................................................................................................................................ 11
Usage......................................................................................................................................................................................................................... 11
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MART ACCESS INTERNAL LOGIN ................................................................................................................................................................................. 11
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UTO CONFIGURATION ................................................................................................................................................................................................. 11
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IVE MONITOR .............................................................................................................................................................................................................. 12
Overview ................................................................................................................................................................................................................... 12
Usage......................................................................................................................................................................................................................... 12
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ALLER IDENTIFICATION............................................................................................................................................................................................... 14
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ALLER ID CALLBACK.................................................................................................................................................................................................. 14
Programming ............................................................................................................................................................................................................ 14
Usage......................................................................................................................................................................................................................... 15
CHAPTER 3 PROGRAMMING SMART VOICE...................................................................................................................................................... 17
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NTRODUCTION .............................................................................................................................................................................................................. 17
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ONFIGURE SYSTEM DATE AND TIME........................................................................................................................................................................... 17
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REATING MAILBOXES.................................................................................................................................................................................................. 18
Automatic Mailbox Configuration............................................................................................................................................................................. 18
Custom Dial Plan...................................................................................................................................................................................................... 18
Create Custom Normal User, Outside/Mailbox Only User, or Audiotext User Mailboxes....................................................................................... 19
SCREENS Menu Programming .............................................................................................................................................................................. 20
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AIN GREETINGS .......................................................................................................................................................................................................... 21
Greeting..................................................................................................................................................................................................................... 21
Whattodo ................................................................................................................................................................................................................... 21
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OLIDAY AND TEMPORARY GREETINGS ....................................................................................................................................................................... 22
Holiday Greeting and Whattodo ............................................................................................................................................................................... 22
Temporary Greeting and Whattodo .......................................................................................................................................................................... 22
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REETING SCRIPTS ........................................................................................................................................................................................................ 23
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ECORDING MAIN GREETINGS ...................................................................................................................................................................................... 24
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OADING MAIN GREETINGS .......................................................................................................................................................................................... 25
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ONFIGURING BUSINESS HOURS ................................................................................................................................................................................... 26
Day ............................................................................................................................................................................................................................ 26
Setting Business Hours.............................................................................................................................................................................................. 27
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ONFIGURE SINGLE DIGIT USER OPTIONS .................................................................................................................................................................... 28
Setting Up Transfer Only Single Digit Users............................................................................................................................................................ 28
Setting Up Single Digit Audiotext Options................................................................................................................................................................ 29
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ONFIGURING THE DEFAULT OPERATOR ...................................................................................................................................................................... 30
Programming ............................................................................................................................................................................................................ 30
Recording .................................................................................................................................................................................................................. 30
Enabling the Greeting ............................................................................................................................................................................................... 31
Retrieving Messages.................................................................................................................................................................................................. 32