Specifications

♦ After listening to an audiotext message
♦ When writing the script for the whattodo, three things should be kept in mind:
The whattodo is played immediately after the greeting, so the transition between the greeting and
whattodo should flow smoothly.
Callers may eventually come back to the whattodo, so the whattodo must make sense without being
prefaced by the greeting.
It is tempting to offer the caller as many options as possible. However, most callers only want one thing.
That is to talk to someone. Give the caller no more than three or four options in the whattodo.
Refer to the System Greeting Scripts worksheet to record the greeting and whattodo for both open and
closed modes. All recordings should be made from a quiet environment.
Holiday and Temporary Greetings
Holiday Greeting and Whattodo
The system allows you to play a different greeting during a holiday. Holiday greetings become active when
you place the system in “Holiday” mode. The holiday recordings will play until you place the system in
“Workday” mode. (See “Manually Select Open or Closed Mode”.)
Holiday greetings and whattodos are recorded in User ID 980:
♦ User 980 – Greeting 5: Holiday Greeting
♦ User 980 – Greeting 6: Holiday Whattodo
Temporary Greeting and Whattodo
A Temporary greeting and whattodo is typically used if your company is closed due to inclement weather
or some other reason. These recordings should explain when you would be back in operation and what
options the caller has at that time.
Temporary greetings become active as soon as you record them. These new recordings will play until the
next scheduled greeting change occurs. For example, if you plan to be closed on a Thursday, record your
temporary greeting just after the Thursday “open” greeting has loaded. WIN
®
Smart Voice will play the
temporary greeting/whattodo during the open hours. WIN
®
Smart Voice will automatically switch to the
closed greeting after hours and play the regular open greeting on Friday.
Temporary greetings and whattodos are recorded in User ID 980:
♦ User 980 – Greeting 7: Temporary Greeting
♦ User 980 – Greeting 8: Temporary Whattodo
If the system does not have an open/closed schedule, you may record a temporary greeting and whattodo
in User ID 980 – Greetings 3 and 4. Manually toggle the system from open to closed mode as needed.
(See “Manually Select Open or Closed Mode”.)