Specifications

Main Greetings
Customized greeting and whattodo messages for open and closed mode operation should be recorded
during the installation process.
All greetings and whattodos (daytime, nighttime, and emergency/temporary) are recorded from one User
ID – User ID 980. The greetings and whattodos are recorded as individual greetings (UV1-UV4 and
UV7-UV8) for this User.
♦ Greeting 1 (UV1): Daytime Greeting
♦ Greeting 2 (UV2): Daytime Whattodo
♦ Greeting 3 (UV3): Nighttime Greeting
♦ Greeting 4 (UV4): Nighttime Whattodo
♦ Greeting 5 (UV5): Holiday Greeting
♦ Greeting 6 (UV6): Holiday Whattodo
♦ Greeting 7 (UV7): Emergency Greeting
♦ Greeting 8 (UV8): Emergency Whattodo
Greeting
The first prompt a caller hears when reaching the WIN
®
Smart Voice is the greeting. The open greeting is
recorded in the personal greeting number 1 of User 980. The closed greeting is recorded in the personal
greeting number 3 of User 980. This prompt is heard only once during a call. The greeting should
welcome the caller and, like a human operator, confirm that the caller has reached the correct number.
“Thank you for calling ABC Company.”
The greeting should also contain any additional information the caller should hear only once.
“Thank you for calling ABC Company. Our office is currently closed.”
Whattodo
Immediately following the greeting, WIN
®
Smart Voice plays the whattodo. The open whattodo is
recorded in the personal greeting number 2 for User 980. The closed whattodo is recorded in the
personal greeting number 4 of User 980.
“If you know the extension number of the person you wish to reach, please enter it now.
For directory assistance, press 9 or hold for assistance.”
The whattodo informs the caller “what-to-do”, or gives the caller options. If single digit options are used,
they should be included as part of the whattodo. There are several states during the duration of a call in
which the caller is brought back to the whattodo.
♦ After leaving a message
♦ After entering an invalid selection or extension number
♦ After pressing 0 to exit from User mode