Specifications

Live Monitor
Smart Voice can be configured to call your internal telephone anytime that a Caller is leaving a message in
your mailbox. Live Monitor allows a User to monitor the Caller while recording a message into the User’s
mailbox. WIN
®
32 Button Digital Display Telephone Users have the option to retrieve the Caller from
Smart Voice and connect directly to the Caller.
Overview
Smart Voice provides WIN
®
32 Button Digital Display Telephone Users the option of monitoring the
incoming caller’s message as it is being recorded. Once configured, each time a Caller begins to record a
message into a mailbox the User’s internal telephone extension will be called. When the User answers this
call they will be able to hear the message being recorded and have the option of pressing a key to interrupt
the message and connect directly to the Caller. This feature is similar to screening one’s home telephone calls
with an answering machine and then answering the call while the caller is recording the message.
Telephone System Programming:
Software Requirement: V9.017
Hardware Requirement: Smart Voice, 32D-TEL
Telephone System Programming Necessary:
COS Add feature 49: Live Monitor Accept to the station’s COS.
KEY Assign Smart Keys (VMCT+) to the 32 Button Display Telephone
(see Smart Keys)
Smart Voice Programming Necessary:
Smart Voice Step 1 Enter SCREENS
Step 2 Select the Receptionist Menu
Step 3 Select the User Directory Menu
Step 4 Highlight the User ID to be modified.
Step 5 Press ENTER until page 2 of the User ID appears
Step 6 Press F4 to enter edit mode
Step 7 Highlight the “IVR or EMAIL Data” field.
Step 8 Toggle the Live Monitor Function.
To turn on Live Monitor place an “A” in this field.
To turn off Live Monitor leave this field blank.
Step 9 Press F10 to save the selection
Step 10 Exit the menu
Usage
Once configured, the Live Message Monitor feature is automatic.
1. When a Caller is recording a message the User’s telephone will ring. If the station is a display
telephone, the User will see “Monitor Request” in the display. Lifting the handset will allow the user to
monitor the message being recorded.