User's Manual

Q: What other media formats can the Digital Picture Frame support?
Why won’t it play all images or movie files?
A: The Digital Picture Frame will support JPEG and Motion JPEG AVI taken
from a digital camera. The Digital Picture Frame may not read all images or video
files downloaded from the Internet. Many of the video formats downloaded from the
Internet are not supported as well.
Q: I have a memory card in the Digital Picture Frame, but it’s not
reading the card. What should I do?
A: First, make sure that you are using a memory card that is supported by the
Digital Picture Frame. Second, ensure that the memory card is inserted all the way
into the correct slot. Third, press the Menu button until you reach the Card Select
page. If the memory card is properly inserted into the slot, the memory card icon will
be highlighted on the OSD.
NOTE: Some digital cameras save images into non-standard formats. Please refer to
your camera’s operating manual for specifics. Due to the slightly differing standards
and capacities there may be some USB Flash Drives which will not work on this
product.
Q: Why do some pictures load faster than others?
A: Higher resolution pictures load slower. Using a lower resolution when taking
pictures will speed up loading time.
Q: Why do some photos not show up on the Digital Picture Frame?
A: If you are trying to view a black and white photo, make sure the format is 24
bit grayscale RGB (as opposed to full scale black and white). Please note all photos
must be a JPEG file in RGB rather than CMYK format in order to be viewable.
Q: I have connected my Digital Picture Frame to my computer with
the USB cable, but I cannot find a drive letter for the internal
memory. What should I do?
A: After connecting the Digital Picture Frame to your computer, your computer
should display up to five drive letters entitled “Removable Disk” – one for each of the
memory card slots on the Digital Picture Frame and one for the internal memory.
However, if you have any mapped network drives, your computer may experience a
conflict in assigning drive letters to the Digital Picture Frame. As a workaround, it
is recommended that you assign the highest available drive letter to your mapped
network drive(s), such as X Y or Z.
Troubleshooting
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