User's Manual

CUSTOMER INFORMATION 10
Out of Warranty Products: RealTrack Systems reserves the right to refuse the
repair of a product whose warranty has expired or canceled. In the event that a
non-warranty repair is required, the client must pay for the spare parts, processing
fees, and shipping costs for sending the product to and from RealTrack Systems.
II. Reasons for Return
1. DOA (defect origin Deal on Arrival)
The DOA issues must be reported within 5 business days after the invoice date to
RealTrack Systems. The product must retain packaging, with all peripherals and
accessories intact, enclosing the
original invoice from RealTrack Systems. If a product is tested and the problem
does not play, will charge the customer a 15% "no problem found".
2. Defective Products
RealTrack Systems offers the warranty exchange / repair if defective products are
within the time required by law.
Note: If the customer returns equipment to benefit from your warranty rights and
this material is proven not defective, the customer will be responsible for all costs
associated with the warranty claim unjustified, including transportation, inspection,
etc.
3. Incorrect Deliveries by RealTrack Systems
The customer service should be informed of any delivery errors in the course of 15
days from the invoice date.
We will only accept the return of goods in their original condition and undamaged
in the original packaging.
RealTrack Systems will be responsible for transportation costs for return of material.
RealTrack Systems attempt to collect goods once. If the customer or end user are
not present at
the time of collection, shall return the products at own expense.
4. Products Damaged in Delivery RealTrack Systems
The customer service must be informed of all shipping damage within 10 days from
the invoice date. Damage must be indicated to the runner at the time of receipt of
material. Pictures of the damaged product to be sent to RealTrack Systems: please
retain all packaging until inspection by the messenger.
RealTrack Systems will be responsible for transportation costs for return of material.
5. Wrong Customer Order
All requests must be made within 10 days from the invoice date.
RealTrack Systems reserves the right to request a RMA number for the return of
material when the customer has placed a wrong order.
RealTrack Systems reserves the right to charge the customer a restocking fee of
at least 15% of the product value.
Systems RealTrack not accept returns of the following products:
- Accessories loose
- Software
- Inactive products
- Service contracts
- Material of special conditions requested to RealTrack Systems
- Materials developed specifically for the client request
* The cost of the return postage will be paid by the customer.
Product Returns
The products are returned in their original packaging, complete and without any
tape or writing printed on the packaging to the following address:
RealTrack Systems Return Centre
C/ Guinea, 2 - 04009 Almeria (SPAIN)
Shipping Tips
Returns are only accepted if they are recognized by an RMA or DOA.
The DOA RMA number must be clearly indicated on the top of the box so you do
not damage the original box. Always mention the number in the transport docu-
ment.
Any product received damaged due to insufficient packaging, is subject to rejec-
tion of the warranty and / or warranty replacement request.
It is your responsibility to initiate and solve all load demands of any product recei-
ved damaged with the appropriate carrier.
It is your responsibility to ensure that these requirements are met.
Privacy Policy, DATA PROTECTION ACT Pursuant to the Organic Law 15/1999, of
December 13, Protection of Personal Data, we inform you that personal data
supplied on this form, along with those obtained during the development of the
service, will be incorporated into a file owned by RealTrack Systems, SL duly
declared to the Spanish Agency for Data Protection, in order to respond to your
request regarding the AFTER SALES SERVICE. We inform you that you have at all
times the exercise of rights of access, cancellation, rectification and opposition by
writing by post, enclosing a photocopy of your ID, in the address C / Guinea, 2nd
Zip: 04009 Almería (Spain).