User's Manual

6
CELL PHONE SIGNAL BOOSTER
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Troubleshooting
Fixing Red Light Issues
This section is only applicable if the ooster light is red and you are
not experiencing the desired signal boost. After each step, always un-plug and
re-plug the power supply so the ooster can update the signal reading. Always
un-plug and re-plug from a power strip NEVER from the Booster.
1 Unplug the ooster’s power supply from the power strip.
2 Verify the ooster faces in the same direction as the ntenna.
3 Tighten all cable connections.
4 Relocate the ooster and ntenna further from each other.
5 Plug power supply back into power strip.
6 Monitor the indicator lights on your ooster. If, after 15 seconds of ‘power on’
a red light appears, repeat above ‘Troubleshooting’ steps 1-5. Note: Parallel
separation of the ooster and ntenna typically requires a shorter separation
distance than perpendicular separation. If possible, try placing the ntenna
directly in front of the location of the ooster. A combination of vertical and
horizontal separation distance also works to increase system gain.
7 If you are having any difficulties while testing or installing your ooster, contact
our weBoost Customer Support team for assistance at support.weboost.com
or contact 866.294.1660.
Fixing Orange Lights Issues
This section is only applicable if the ooster light is orange and you are
not experiencing the desired signal boost. Orange light indicates there is a cell
tower close by.
1 Unplug the Booster’s power supply from the power strip.
2 Redirect the ooster to point in another direction. Typically, we recommend
turning the ooster 5-10 degrees at a time.
3 Plug power supply back into power strip.
4 Monitor the indicator lights on your ooster. If, after 15 seconds of ‘power on’, a
solid orange light appears, repeat above ‘Fixing Orange Lights Issues’ steps 1-3.