Use and Care Manual

Return Policy Marketplace RMA guidelines must be followed for
processing all return requests
Unshipped Items Return Policy
 25 % restocking fee will be charged for unshipped item returns without valid
reason within 30 days of the original order being processed.
Shipped Items Return Policy

For quality or logistics issues, the Buyer can request a refund or reshipment
within 365 days after the end customer has received the item. The
reshipment fee will be borne by the Seller.
Warranty Policy Marketplace RMA guidelines must be followed during
after-sales services
Beginning from the date of delivery, purchased products include a 12
month warranty.In the event of manufacturing defects, the Buyer can
request a refund, partial reshipment or full reshipment within the
warranty period.
Please note that the warranty policy does not apply to the following
situations:

Damage resulting from negligence, abuse, normal wear and tear or natural
disaster and accidents, including but not limited to: burns, cuts, tears
abrasions, scratches, watermarks, indentation or pet damage

Damage resulting from unauthorized modifications, except with written
approval from Seller
 Products not purchased through the Giga Cloud Marketplace
 Products with their own individual warranty policy

Claims caused by logistics and transportation, such as packet loss, etc.

Claims caused by quality problems, please contact the customer to provide
pictures or detailed description.
 RMA for refund request, please attach a screenshot of your refund details to
the guest
 Refund Policy(Based On this formula): (RMA Product's Giga B2B Order Total
Cost/Selling Price )* Refund Cost
 Formula Explanation: B2B Order Total Cost: only the defective one's cost;
Selling Price: The price You sell in your platform; Refund Cost: the cost you
refund to your customer