Datasheet
your business — typically only include accounting, invoicing, financial man-
agement, and inventory control and don’t delve into organizing personal
activities, team relationships, or communications skills. ERP systems range
from inexpensive and effective tools like Peachtree to multimillion-dollar cor-
porate systems, such as SAP or Oracle. Some of the things that Outlook can
do for you include the following:
⻬ The Calendar’s collaborative tools can increase your company’s produc-
tivity by providing tools for working in teams. Teams can share commit-
ments, schedule activities in unison, and track participation. Read more
in Chapter 10.
⻬ You can assign tasks to increase commitments and reduce quarrels by
allowing people to accept and respond to automated task requests via
e-mail (See Chapter 10.)
⻬ The Tasks list helps you organize all your pending actions and select list
them by priority or due date. Read more in Chapter 2.
⻬ The Recurrence tool can remind you again and again of anything you
need as often as you need it. For example, you can set reminders for
weekly reports, monthly payments, or daily tasks. Read more in Chap-
ter 2.
⻬ The Contacts list lets you record any information about your relation-
ships and even create a customer profile. Read more in Chapter 4.
⻬ The Outlook automation works to save you time when you make your
phone calls, send faxes, or organize and clean your messages. Read
more in Chapter 3.
⻬ You can use e-mail rules to surf over the e-mail tides, eliminating
unwanted e-mails and automatically filing e-mails in the right folder 
for you. Read more in Chapter 8.
⻬ Mail merge between Contacts list and Word can turn any campaign from
impersonal to very personal form letters to electronic messages. Read
more in Chapter 16.
⻬ Dialup properties, used with the Contacts list, allow you to customize
your own telemarketing center and increase the productivity of your
campaigns. Read more in Chapter 16.
⻬ The Business Communication Manager (BCM), a free add-in for Office
Small Business and Professional versions, allows you to control your
customers’ and prospects’ activities from the first point of contact to 
the close of a deal. Read more in Chapters 7 and 8.
⻬ Customizing forms to suit your business can improve your company’s
workflow. Chapter 5 explains how to customize and create forms.
8
Part I: Managing Any Business 
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