Datasheet

Part V: Taking Care of Your Customers .......................283
Chapter 23: Working with Cases...................................................................................285
Chapter 24: Scheduling Services..................................................................................301
Chapter 25: Managing Your Subjects ...........................................................................319
Chapter 26: Managing Queues......................................................................................333
Chapter 27: Building Contracts ....................................................................................343
Part VI: The Part of Tens ...........................................355
Chapter 28: Ten Add-Ons...............................................................................................357
Chapter 29: Ten Ways to Get Help................................................................................365
Index .......................................................................375
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